Facilities Manager Lead

Description

At Citizens, we’re more than a bank. As part of our team, you’re made ready for a fulfilling career with exciting new challenges and opportunities to stretch yourself! As the Facilities Manager Lead, you will have the responsibility for all efforts to execute and deliver Facilities Management and Repairs and Maintenance for a geographical region within the Citizens US based properties. This role is the direct connection to the Repairs and Maintenance team to execute deliverables on all aspects of maintenance necessary. You will direct coordination to a team of mobile technicians either internal or external, along with external vendors. You will be responsible for providing comprehensive facilities / repairs & maintenance support for Retail Banking operations, including complete interior and exterior building structure and grounds maintenance. Through superior client service, you will build customer relations with service providers and client personnel to achieve internal business unit and external client Key Performance Metrics. Most importantly, you’ll feel valued for who you are and supported to achieve what’s important to you, personally and professionally!

Primary responsibilities include:

• Manage mobile technicians, 110 FTEs, on aspects of Repairs & Maintenance for day-to-day operations of multiple retail banking and main office building facilities, ranging from 60 to 250 properties and upwards of 1MM sq ft.
• Perform various routine site inspections, including onsite coordination and facilitation of maintenance and repair needs including but not limited to; Critical Engineering, Energy Services, HVAC, plumbing, electrical, interiors, structures, roofs, landscaping, housekeeping, snowplowing, etc.
• Ensure adequate facetime with building occupants and key customer contacts, ensure timely resolution of customer concerns and complaints.
• Provide accurate and ongoing communication on all building issues to the Senior Facility Manager, and act as backup within geographical region for Senior Facility Manager upon paid time off and represents team within senior team meetings
• Support and drive the following, within your particular geographical region, but lead some specific initiatives:
• Facility Management and Repairs & Maintenance of geographical region
• Facility Management compliance to standards
• Facility Management risk management and mitigation
• Incident Management of Facility Operations, owning the initiation and completion of incidents
• CMMS program enhancements to geographical region
• 10-year strategic maintenance plan for geographical region
• Best practices and standards management and coordination
• Ensure compliance to standards for projects
• MOPs & SOPs standards management and coordination
• Provides financial reporting and budget preparation; capital and expense budgeting, variance reporting for specific geographical region of facilities.
• Ensure timely and successful completion of building repair, maintenance, and service work, ensuring that operations optimize short and long-term operating costs and maintain or improve the integrity of the asset.
• Respond promptly to building emergencies and coordinate onsite resources. Provide appropriate guidance to vendors in addressing emergencies, and facilitate corrective and preventive actions.
• Accurately measure and manage the performance of suppliers, for continuous improvement efforts.
• Ensure Maintenance Management technology systems are correctly used / supported to ensure accurate control of suppliers and workload.
• Management of a comprehensive program of contract performance reviews with suppliers, covering delivery against contracted performance commitments, problem resolution and incorporation of new requirements / change requests working closely with the Vendor Performance team to complete such tasks.
• Review work order activity to identify repeat issues and ensure quality workmanship and completeness at the site. Ensure timely completion of work orders.
• Manage small construction projects and coordinate as needed with the Projects Team on larger projects.
• Ensure compliance with regional and account wide initiatives and ensure sites are adhering to local, State and Federal laws and regulations pertaining to building operations.

Qualifications, Education, Certifications and/or Other Professional Credentials:

• Minimum 7 years hands-on facility management experience, with some project management experience and/or business management within a large corporate environment
• Good written/communications skills and experience working in high security areas preferred.
• Valid Driver's License
• Working knowledge of site infrastructure and building systems, including UPS and Generators
• Highly organized
• Excellent communication and follow-up skills
• Ability to work independently and prioritize multiple tasks to assure successful on-time completion of all
• Computer software; Microsoft, Excel, Word, PowerPoint
• Ability to travel
• Associate Degree
• Bachelor’s Degree preferred

Hours & Work Schedule

• Hours per Week: 40+
• Work Schedule: M-F with ability to travel overnight and be on-call

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

At Citizens, we are committed to fostering an inclusive culture that enables colleagues to bring their best selves to work every day. Employment decisions are based solely on experience, performance, and ability. Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.

Equal Employment and Opportunity Employer

Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.