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Making a Difference in the Workplace – and in the World

By Gina Gallagher | Citizens Contributor

The social justice movement of 2020 was our worldwide wake-up call for change. And now more than ever, we must all come together to commemorate the work, people, and events that promote diversity, equity, and inclusion. That's why at Citizens, we’re proud to celebrate Asian American Pacific Islander Heritage Month (AAPIHM) this May, and to work every day to drive social justice to create greater understanding, knowledge, and empathy in the workplace – and the world.
Enacted in 1990 through a proclamation by President George H. Bush, and celebrated every May, APAHM was conceived to recognize the contributions, culture, and achievements of Asian American and Pacific Islanders living in the United States.

In the spirit of this important awareness event, we’re proud to highlight the journeys and successes of seven of our Asian and Pacific Islander American colleagues who have made us a stronger organization.

Let’s meet them:

Herb Wong (Made Ready headshot)

Herb: Helping open doors for young immigrants. As a relationship manager in business banking, Herb has been instrumental in helping small- and medium-sized businesses in Boston’s Chinatown district grow, save, and expand. And that doesn’t even count the tremendous difference he’s making outside of work – serving as a coach and neighborhood mentor, and teaching workshops to help young immigrants gain the skills they need to become financially stable. Herb found his motivation to help others pretty close to home.

“My mom was an immigrant and her life was very hard when she came to America,” explains Herb. “I wish she had resources like this when she came over.”

Sou Sisters (Made Ready headshot)

Siphann, Siphon, and Mum: Finding family at Citizens. Sisters Siphann, Siphon, and Mum have more in common than just working at Citizens. As young children, they came to America from Cambodia with their parents to escape the Cambodian War. When Siphann and Siphon, who are twins, joined Citizens in 2007 as personal bankers, Mum was eager to follow: “I saw how happy they were.”

Since then, all three have found a comfortable home where they can grow.

“People who work hard and are committed to their own learning can really make a career here,” shares Siphon who went from personal banker to her current role as a multi-site manager.

Silavong (Made Ready headshot)

Silavong: Working hard to build a better life. Growing up in Springfield, MA, an area rife with poverty and gang violence, Silavong had two choices: go down the wrong path or build a better life for himself. He chose the latter, first enrolling in the Army where he learned discipline and goal setting. From there, he went on to attend college full-time and eventually graduated – all while working full-time at Citizens.

Since then, he’s had a few role changes that have led him to his current position as a merchandising support partner. Silavong believes there’s a powerful lesson in his journey. “It does not matter where you come from or who you are, it’s about making an effort … just keep going.”

Ace (Made Ready headshot)

Ace: Jumping through hoops to realize a dream. Ace learned the importance of drive from a unique place – the basketball court. A self-proclaimed “basketball fanatic,” he was intent on walking on the UConn Huskies championship team his freshman year in college. After two years of unsuccessful attempts, he made the team his junior year, realizing his dream and eventually walking off the court with valuable skills that would jumpstart his professional success.

In 2015, after a successful stint with a mortgage lender in his hometown of New York City, he joined Citizens as SVP of residential lending. Upon helping the company achieve unprecedented market share, he was promoted to National Director of Strategic Sales.

“Don’t wait for your opportunity; go out and create it,” Ace advises.

Justin (Made Ready headshot)

Justin: Aiming high to help veterans. As a veteran of the U.S. Navy flying fighter jets during the Iraq war, Justin knew all about challenges. He wasn’t, however, prepared for the one he would encounter after his time in the military ended: finding a job in the private sector. Eventually, a fellow veteran told him about Citizens where he was a hired as a senior program manager in the Business Transformation Office.

That was just the start of his work.

In 2018, to help other veterans overcome their career challenges, he started the Rhode Island Veterans Network – a forum for veterans and current military to network and pursue their career and life goals.

“My time in the Navy gave me meaning; a sense of duty and honor in service of my country. I still wanted a way to fill that desire for meaning after retiring from active duty,” he shares.

Ready to join a company that celebrates your diverse skills, talents, and cultural background?

Take a look at our open positions today.

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