Consumer Operations Execution Manager - Testing and Production Support

Description

In this role, you’ll experience new things, create new opportunities, think beyond your role, and make an impact. As the Consumer Operations Execution Manager - Testing and Production Support, you will be responsible for the management of projects for the business unit (e.g., strategic change management, implementation new products, systems/technology, process reengineering, establishment of control procedures) and/or managing the day-to-day running of the infrastructure. You are required to possess business acumen of collections and recovery processes and will be responsible for driving business vision to enhance flexibility and organizational safety and soundness. You will report to the Consumer Operations Execution Senior Manager and will assist in driving our strategic vision and developing meaningful working relationships across organizations. Most importantly, you’ll feel valued for who you are and supported to achieve what’s important to you, personally and professionally!

Primary responsibilities include

• Day to day management of Prod support colleagues, testers and other duties as needed.
• Primary focus of role is on day-to-day deliverables, developing solutions based upon subject expertise, and occasionally representing the business at a broader level.
• Develops, implements, and monitors business strategy by creating, deploying, and measuring corporate business strategy and ensures that the results are monitored.
• Scope, plan and manage projects through the entire life cycle, ensuring delivery to time, cost and quality. This includes ensuring that the solution is capable of enabling the business to achieve benefit realization as well as demonstrating understanding of the organizational impact of change.
• Investigate, document, and resolve project deficiencies and follow up to keep projects on schedule and within budgeted cost constraints. Provide logistical support for key team and business unit wide projects and initiatives.
• Assist with managing operational and administrative support for the business in the region to include business strategy; financial management; improvement activity; program governance, measurement systems & reporting; risk and compliance support, people support and development; project resourcing, and internal program consulting services.
• Develop and maintain effective working relationships with peer level stakeholders across the business so that these contribute both to the effective operation of the business unit as well as the development of the unit business plan.

Qualifications, Education, Certifications and/or Other Professional Credentials

• 5-10 years’ experience in a technical support role (testing and production support) preferred, preferably in back office operations
• Ability to motivate and lead a team of high performing colleagues
• Experience with ticketing systems
• Strong analytical and decision-making abilities.
• Strong problem solving skills
• Continuous improvement aptitude
• Ability to adapt to changing technologies and learn new systems quickly.
• Strong MS Office skills, including Excel Macros
• Availability to work flexible hours, including evenings and weekends if needed.
• Excellent interpersonal skills and the ability to work effectively with individuals at all levels of the organization.
• Bachelor's Degree in computer science, information technology, or a related field is preferred or equivalent work experience

Hours & Work Schedule

• Hours per Week: 40
• Work Schedule: 8:30AM - 5:00PM M-F and on call as needed

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

At Citizens, we are committed to fostering an inclusive culture that enables colleagues to bring their best selves to work every day. Employment decisions are based solely on experience, performance, and ability. Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.

Equal Employment and Opportunity Employer

Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.