Home Mortgage Consumer Contact Center Specialist

Description

Citizens Bank is seeking an excellent listener and outgoing Consumer Contact Center Specialist who enjoys talking to people. Specialists must be equipped to handle outbound/inbounds calls with general customer objections and answer basic questions.  You will be required to study scripts so that you can best help the customers and fulfill your sales goals. It is crucial that you have a positive attitude as rejection is a daily occurrence when cold calling. Although difficult, if you can learn to not take rejection personally and instead learn from it to improve, then your progress will be fast-tracked, and you will quickly reach sales goals. We will provide all necessary training to ensure that you have the required tools necessary to be as successful as possible. Good customer relationship management skills and persistence are key to being successful. An organized follow-up system will be crucial as well, as sometimes sales opportunities will not be closed on the first call and will require you to reach back out for a follow-up call. You need to be quick on your feet to respond appropriately to customers on the phone as you make your outbound calls. If you have an ambitious, positive, can-do attitude, outgoing spirit, and enjoy helping others, then this can be a fulfilling job for you.

• High school diploma required.
• 1 year of sales experience in financial services preferred.
• Ability to work independently and successfully in a team environment.
• Experience working in a call center environment.
• Exceptional communication, organization, and interpersonal skills.     
• Ability to multi-task simultaneously while maintaining a high degree of accuracy.  Work independently in a fast-paced work environment. 
• Ability to readily adapt to changes in a fast paced, ever-changing work environment. 
• Ability to work well in a team environment. 
• Must be receptive to all feedback pertaining to individual and team performance and measurements. 
• Superior organization and time management skills
• Demonstrated ability to handle multiple tasks efficiently in fast environment.
• Effective written and verbal communication skills essential
• Capable of delivering results within specified timeframe
• Proficient PC skills, including MS Office experience.

Hours & Work Schedule

Hours per Week:  40

Schedule: Monday - Friday

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

At Citizens, we are committed to fostering an inclusive culture that enables colleagues to bring their best selves to work every day. Employment decisions are based solely on experience, performance, and ability. Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.

Equal Employment and Opportunity Employer

Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.