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Home Equity Closer I

Customer Service and Call Center

Johnston, Rhode Island

Description

As part of our team at Citizens, you’re made ready for a fulfilling career with exciting new challenges and opportunities to stretch yourself. In the role of the Home Equity Closer I, you will be responsible retriving payoffs both internally and externally with completeness and accuracy. You will thrive in this role through your attention to detail and ability to prioritize and multitask.  You will be expected to communicate clearly and concisely with internal and external customers. Most importantly, you’ll feel valued for who you are and supported to achieve what’s important to you, personally and professionally!

Primary responsibilities include

  • Strong attention to detail
  • Ability to prioritize and meet deadlines
  • Ability to follow directions, multitask and work independently
  • Ability to readily adapt in a fast pace ever changing work environment
  • Advanced typing and strong computer skills – including Outlook, Microsoft Word and Excel
  • Ability to work in team environment to meet goals set forth
  • Requires ability to navigate a data entry system or other relevant applications
  • Knowledge of policies and procedures relating to Home Equity products
  • Effective interpersonal stills, must be a team player as you will interact with various colleagues across the Home Equity department
  • Ability to work additional hours as needed

Hours & Work Schedule

  • Hours per Week: 40
  • Work Schedule: Monday - Friday 8:15am - 5:00pm

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

At Citizens, we are committed to fostering an inclusive culture that enables colleagues to bring their best selves to work every day. Employment decisions are based solely on experience, performance, and ability. Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.

Equal Employment and Opportunity Employer

Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.

Background Check

Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.

Benefits

We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more.

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Awards We've Received

2024

Dave Thomas Foundation’s Best Adoption-Friendly Workplace

2024

Disability Equality Index Best Places to Work for People with Disabilities

2024

Fair360 Top Regional Company

2024

FORTUNE’s World’s Most Admired Companies

2024

Human Rights Campaign Corporate Equality Index 100 Award

2024

Military Friendly® Employer

2023

Age-Friendly Institute's Certified Age-Friendly Employer

2023

Bloomberg Gender Equality Index, Standout

2023

Forbes America's Best Large Employers

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