Home Mortgage Customer Care Representative

Description

As an employee of Citizens Bank, you become a part of an organization committed to serving customers, colleagues, and communities in which we do business. Citizens Bank is an established and successful financial services company. We are committed to offering comprehensive and competitive benefits, encouraging our colleagues to develop and grow their careers, and providing a fiscally sound and stable work environment while delivering to our customers. Citizens Home Mortgage is an end-to-end business line dedicated to delivering a differentiated customer experience and earning the trust of our customers by serving as their trusted advisor and guiding them through the mortgage process. Our colleagues are the core of our business and the key to helping our customers reach their potential. As a Home Mortgage Customer Service Representative, you’ll handle service-related inbound customer service calls. We’re looking for forward thinking, problem solvers who can provide world class customer service to our Mortgage Customers. 

Qualifications

• One or more years of customer service or sales experience.  
• High school diploma or GED.  

What we offer:  

• Competitive salary with outstanding benefits such as medical, dental, and generous Paid Time Off policy  
• A total rewards package that includes up to $7k/year in tuition assistance
• Opportunities to grow your career with a company that values career progression 
• Access to 401(k) with corporate match and Employee Stock Purchase Program  
• Access to best-in-class colleague offers on Citizens Bank products and services  

Hours and Work Schedule

Hours: 40 per week - Tentative Start Date: January 21, 2025

Work Schedule - Monday-Friday in our Glen Allen, VA office

• Training hours are Monday - Friday from 9 AM to 6 PM for approximately 8 weeks.
• Shift: Monday - Friday from 9:30 AM to 6 PM with potential flexible arrangements 1or 2 days/week based on 90-day performance
• Comp: $20.00 per hour 

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

At Citizens, we are committed to fostering an inclusive culture that enables colleagues to bring their best selves to work every day. Employment decisions are based solely on experience, performance, and ability. Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.

Equal Employment and Opportunity Employer

Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.