Bus Bkg Dgtl Relationship Mgr

Description

Digital Virtual Relationship Manager 

JOB DESCRIPTION

The Digital Virtual Relationship Manager (Digital VRM) in the Virtual Channel is focused on outreach to customers who have engaged with Citizens through our digital platforms. The Digital VRM will focus on understanding the customers' needs and building primacy while transitioning them to their perspective channels for further deepening and growth. In developing tailored solutions, the DVRM will use many resources and a comprehensive set of products. A successful Digital VRM will have comfort in using technology and tools in managing their customers and working with their key business partners. These individuals will be self-motivated, have a good understanding of business banking solutions such as credit, deposit, cash management and other services. It is critical that the DVRM has developed the skills to independently assess and determine product solutions to help customers. The DVRM will be agile, able to adapt to change, and thrive in a fast-paced team environment.

The Digital VRM will be responsible for all digital leads and will focus on the small business customers' immediate needs. The Digital VRM will work to pass off complex and long-term needs to the appropriate (VCRM, RM1, RM2) depending on the revenue size. DVRM will be goaled on, and expected to generate, new loan, deposit, cash management and other product solutions appropriate for the customer base. Meeting sales targets will require strong business acumen – particularly related to credit and cash flows.

The Digital VRM will operate in an exciting sales culture with proven routines to help understand and meet customer needs. The DVRM will communicate with customers primarily virtually via telephone, Microsoft Teams and email.

JOB RESPONSIBILITY

• Uncovers customer needs and makes recommendations for financial solutions leveraging training resources, enterprise tools, business acumen, and critical thinking.
• Deepens relationships with clients, helping them with short-term financial goals.
• Forms meaningful partnerships across the bank (wealth, mortgage, retail, treasury, etc.) to help meet the personal and financial needs of customers.
• Provides top-tier customer service.
• Maintains an awareness of strengths/weaknesses, product offerings and pricing information of competitors; develops revenue enhancing activities.
• Actively engages in the end-to-end sales process including pre-call planning, discovery call, sales pitches, and salesforce.

ADDITIONAL DETAILS

Will be reporting to Renee Katz, Sales Leader of the Virtual RM Channel

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

At Citizens, we are committed to fostering an inclusive culture that enables colleagues to bring their best selves to work every day. Employment decisions are based solely on experience, performance, and ability. Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.

Equal Employment and Opportunity Employer

Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.