Operational Risk Sr Manager

Description

The Operational Risk Sr Manager may be responsible for the independent risk oversight of the Business Unit(s). This role is responsible for ensuring that the business First Line of Defense function appropriately manages the risks relative to the units’ business activities. This includes all aspects of material risk related to how the business develops, launches, sells and processes products and services. This role ensures the First Line unit establishes an effective “end-to-end” risk management program including risk identification, assessment and quantification, measurement and mitigation, aggregation reporting, monitoring and control improvement for relevant product/capability groups. This role is focused on ensuring the risk management framework, processes and practices executed comply with internal policy and US Regulatory requirements and expectations, while supporting a credible, principle-based risk strategy. This position constitutes a key component within a team of skilled, engaged and customer focused colleagues with a broad span of responsibilities. The role may be collocated as needed with the relevant business and must be actively engaged to support the business with providing domain relevant advice, monitoring, and credible expert challenge to ensure the independent Nonfinancial Risk Program is effectively implemented.

Primary responsibilities include:

• Partner and collaborate for success with management, Risk, and Legal colleagues to ensure timely identification, assessment, measurement, mitigation, resolution and reporting/escalation of existing, emerging, and upstream risks and issues.
• Drive accountability, and work with business units to ensure a strong Risk and Compliance culture and control environment awareness.
• Serve as an independent advisor to the business unit and risk management; participate in business management, risk and strategy meetings and provide risk advice, update on risk developments and report on risk profile to respective Oversight Head.
• Drive risk identification, assessment and quantification, aggregation reporting, monitoring and control improvement for product /capability groups and client and industry infrastructure. This includes ensuring the risk management framework, processes and practices executed comply with internal policy and US Regulatory requirements and expectations.
• Provide day to day support to Non-Financial Risk leadership with knowledge and expertise on the appropriate implementation of Regulations, Rules and industry standards through procedures, other guidelines, and industry best practices.
• Provide regulatory expertise and solutions on complex risk and compliance issues based upon understanding of the  business unit's activities and products.
• Advise and challenge the Business in regards to issue and exposure identification, quantification and action plan design to address the relevant risk.
• Research and analyze risk trends and industry benchmarking to prepare for and monitor upstream risks and issues while reporting to executive management at Business Line Risk Committees, as required, on effective mitigation strategies.
• As a key individual contributor, drive engagement within the team to ensure the business unit(s) remain current with risk frameworks in a well controlled environment in tandem with Citizens' strategic goals as well as industry best practices.
• Demonstrate capabilities associated with stakeholder management, influence, motivation, and oversight to enable effective challenge to the Business Division(s).
• Take a proactive approach to advance teamwork, transparency, and accountability.
• In tandem with other Non-Financial Risk partners, as appropriate, develop and review Nonfinancial Risk policies and business procedures, and new business initiatives to ensure a strong Nonfinancial Risk control environment is adhered to as the business develops, launches, sells, and processes products and services.
• Establish and continuously improve upon framework implementation strategy with Business management, Business Unit risk management, and other Risk colleagues, as required, to ensure an open, adequate, and effective risk mitigation culture.
• Ensure appropriate exam outcomes through exam management protocols.
• Maintains strong relationships with the second line of defense, Internal Audit and the Regulators.

Qualifications:

• 8+ years’ experience Risk management experience from working in financial services industry
• Experience in an organization that is under strong regulatory oversight and scrutiny
• Proven ability to develop and maintain high impact relationships with senior executives
• Expert knowledge of internal controls and risk assessment
• Deep understanding of banking products and operations; regulatory requirements; and key processes, controls and exposure areas 
• Decisiveness and sound judgment on a consistent basis
• Capacity to challenge status quo
• Influencing and conflict resolution skills
• Excellent business writing skills 
• Proven leadership and management skills in a professional environment
• Proficient use of MS Word, MS Excel and PowerPoint and Visio

Education/Certification:

• Bachelor Degree Required or equivalent field or equivalent work experience required
• Masters Degree Preferred
• Certifications Preferred: Certified Internal Auditor, Certified Regulatory Compliance Manager, Certified Fraud Examiner, Certified Public Accountant, Certified Investments Derivative Auditor, Project Management Professional, Certified in Risk and Information System Controls, or other relevant risk certifications

Hours & Work Schedule: 3 days in the office, 2 working from home

• Hours per Week: 40
• Work Schedule: Monday - Friday

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

At Citizens, we are committed to fostering an inclusive culture that enables colleagues to bring their best selves to work every day. Employment decisions are based solely on experience, performance, and ability. Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.

Equal Employment and Opportunity Employer

Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.