Consumer Operations Strategy Sr Professional

Description

At Citizens, we’re more than a bank and here you’ll experience new things, create new opportunities, think beyond your role and make an impact. While in this role, you will deliver changes to enhance performance and control in the strategy engine for collections across multiple products. It is important to note that you will also participate in interpreting and creating requirements while complying with the risk policy standards, laws, regulations, and risk management framework. Most importantly, you’ll feel valued for who you are and supported to achieve what’s Important to you, personally and professionally!

Primary responsibilities include

• Update, maintain and create account treatment rules to enhance performance and comply with regulatory rules utilizing Oracle SQL in the collection strategy engine.
• Maintain various SAS programs used in daily production.
• Work with Debt Manager to assist in updating filters and testing changes to approve for production.
• Follow change control process to ensure accuracy and socialization of changes and updates going into production.
• Routinely update progress with ongoing projects, identify and work around road blocks and communicate risk projected target dates.

Qualifications, Education, Certifications and/or Other Professional Credentials

• Bachelor’s degree or comparable work experience
• Experience in development using Oracle SQL
• SAS development experience
• 2 years of Collections Strategies or comparable experience
• Knowledge of Debt Manager system a plus

Hours & Work Schedule

• Hours per Week: 40
• Work Schedule: 8:00 AM- 5:00 AM ET, Monday thru Friday

Pay Transparency

The salary range for this position is $92,224 - $138,336 per year, plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience.   

We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits.

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

At Citizens, we are committed to fostering an inclusive culture that enables colleagues to bring their best selves to work every day. Employment decisions are based solely on experience, performance, and ability. Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.

Equal Employment and Opportunity Employer

Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.