Wealth Ops Lead Specialist

Description

As the Wealth Operations Team Lead, you will assist in the supervision and coaching of specialists, thus ensuring a high level of service is delivered within all Wealth Management operations departments.

Primary responsibilities include

• Ensure Financial advisor/client requests, inquiries and concerns are handled efficiently and effectively with prompt and accurate resolution.
• Provide direction, clarity, and coaching when needed.
• Ensure SLAs are maintained by continuously monitoring workflow queues.
• Identify trends and make recommendations for improvement.
• Serve as a resource in the resolution of complex issues/problems.
• Provide assistance to staff, including performing in-line controls and regulatory supervision.
• Ensure adherence to all policies and regulatory requirements.
• Develop and implement procedural guides; perform regular reviews to ensure that they are up to date; communicate any changes that are implemented.  

Required Qualifications

• FINRA Series 7 and 63 Licenses required.
• FINRA Series 24 required, or ability to obtain within 90-days of joining.
• 3+ years prior back-office Wealth Management Operations or Wealth Contact Center experience required.
• Positive and customer-focused mindset
• Proven ability to successfully have strong active listening and problem-solving skills, persistent enthusiasm when interacting with customers and colleagues.
• Demonstrated strong interpersonal, verbal, and written communication skills.  
• Success proven ability to be successful and adapt to a fast-paced, multi-dimensional work environment using strong time management skills. 
• Possesses detailed and goal oriented professional approach with an interest Wealth Management and Investment business line.
• Ability to learn and understand various Computer Based systems – Salesforce, Mainframe, etc.
• Completed high school degree or GED equivalent.

Preferred Qualifications

• Past proven successful leadership and/or supervisory experience.
• Demonstrated successful stable work history.
• Completed associates and/or bachelors college degree

Hours and Schedule

• M-F: 8:00 AM ET - 5:00 PM ET; Occasional OT Optional
• 100% in office

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Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens), provides equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability, or history or record of a disability, ethnicity, gender, gender identity or expression, transgendered and transitioning individuals, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens we are committed to fostering an inclusive culture that enables colleagues to bring their best selves to work every day and where all are expected to be treated with respect and professionalism. Employment decisions are based solely on experience, performance, and ability. We perform our best so we can do more for our customers, colleagues, communities and shareholders.