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Fraud Risk Oversight - Sr Manager


Johnston, Rhode Island; Boston, Massachusetts; Westwood, Massachusetts


As the Senior Oversight Manager supporting the Non-Financial Risk Management Oversight unit, you will be responsible for designing, enhancing, and performing credible challenge to Citizen’s fraud processes, procedures, and supporting documentation. The Senior Oversight Manager will develop the oversight capabilities necessary to appropriately understand and mitigate risk within the organization. This includes the performance of fraud risk assessments, management of issues and findings, development of key governance materials and design of fraud risk reporting necessary to articulate the enterprise operational risk profile within Non-Financial Risk Management Oversight. The candidate will collaborate with leaders across the risk management division as well as senior management, the Board, and regulatory agencies. This role resides within Independent Risk Management and is expected to have strong domain knowledge of risk and controls frameworks, industry best practices, and banking regulatory requirements. In addition, this candidate will partner with various risk and business line stakeholders to help solve complex risk issues and projects.

Primary responsibilities include: (this is a individual contribution role)

  • Manage and improve the Non-Financial Risk Management Oversight program, underlying procedures, and supporting documentation requirements, with a focus on continuous improvement.
  • Perform enterprise-wide and targeted fraud risk assessments to evaluate the risk and control environment. 
  • Design enterprise-wide operational risk reporting, including the development, maintenance, and monitoring efforts of fraud key risk indicators and Risk Appetite Limits.
  • Support issues management processes through the review of action plans and remediation timelines across assigned issues and findings.
  • Develop high quality executive reporting for submission to the Board, Senior Management, and regulatory agencies.
  • Develop strong relationships with risk management leaders across all three lines of defense to ensure risk management disciplines and coordinate on joint projects, regulatory exam preparation, and improvement efforts.
  • Provide day to day support to Non-Financial Risk Management leadership and adhere to management routines with knowledge and expertise on the appropriate implementation of Regulations, Rules and industry standards through procedures, other guidelines, and industry best practices.
  • Research and analyze risk trends and industry benchmarking to prepare for and monitor upstream risks and issues while reporting on effective mitigation strategies.

Required Skills/Experience:

  • 8+ years risk management experience from working in financial services industry.
  • Deep understanding of banking products and operations; regulatory requirements; and key processes, controls, and exposure areas
  • Knowledge of current banking fraud prevention, detection, case management and identity verification capabilities
  • Organizational experience managing large and complex projects and ability to interact with senior management within a matrixed environment.


  • Bachelor’s degree in relevant field required; Advanced degree preferred (e.g., Masters/MBA/JD)
  • Certified Fraud Examiner and Risk Management certifications preferred.

Hours & Work Schedule: 1-2 days in the office

  • Hours per Week: 40
  • Work Schedule: Monday - Friday 

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

At Citizens we value diversity, equity and inclusion, and treat everyone with respect and professionalism. Employment decisions are based solely on experience, performance, and ability. Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.

Equal Employment and Opportunity Employer

Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.

Background Check

Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.


We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more.

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