Incentive System Administrator

Description

The Incentive System Administrator on the Sales Performance Management (SPM) Information Shared Services team is responsible for delivering one or more of the following services for the SPM team:

• ​Business Ownership, Configuration, Maintenance, Support, and Readiness of Incentive Compensation Management System
• Design and develop configuration changes, workflows, and templates/forms
• Administer and Configure user web portal
• Create and maintain Data Integration interfaces
• Create, modify and maintain SQL and tune performance
• Perform load testing on the ICM app and perform analytical data analysis of the results to identify weak points within the application architecture to remediate and increase ICM application delivery performance
• Liaison with server/network/security support teams when application delivery is affected
• Help create quick reference guides or content for colleague readiness
• Strategic Project Advisory – Engage in strategic initiatives to ensure that the information needs for the purposes of Incentives & Sales Performance are discovered and realized.

Required Skills / Experience:

• Demonstrated ability/understanding of databases & ETL tools like SQL, Python and Alteryx
• Demonstrated ability/understanding of Incentive Compensation Management Systems (Motivator, NICE, Varicent f/k/a IBM ICM, SAP f/k/a Callidus, etc.)
• Program management - Demonstrated ability to execute in large change initiatives
• Competent use of Microsoft Office applications to include Microsoft Project, Excel, Visio, PowerPoint, Word
• Self-thinker able to work through issues and escalate only when appropriate
• Strong oral communication skills & executive presence
• Strong written communication skills including PowerPoint skills with an ability to translate complex concepts into meaningful "stories"
• Ability to act as internal consultant, building relationships with partners, understanding requirements
• Ability to translate complex data with visualization tools and techniques for the business understanding
• Service Level Management - ability to manage competing priorities while meeting negotiated SLAs

Preferred Skills / Experience:

• 5+ years of financial services experience overall - broad-based financial services experience in variety of customer facing leadership or technical roles
• 5+ years working in business analysis or similar work (including requirements development), technical delivery, or large scale change initiatives
• 5+ years experience with Varicent Incentive Compensation Management System (f/k/a as IBM ICM)
• Agile Kanban

Education:

Bachelor's Degree required

***This role is FINRA associated

Hours & Work Schedule

Hours per week:  40

Work Schedule:  8:00am - 5:00pm, Monday - Friday

Candidates must currently be a U.S. Resident to be eligible for this program.

• Please note that U.S. Immigration sponsorship or work visa is not available for this positions and candidates must have permanent authorization to work in the U.S.

Pay Transparency 

The salary range for this position is $93,400 - $140,160 per year, plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience.   

We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits.

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.