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Home Equity Closer I

Customer Service and Call Center

Johnston, Rhode Island

Description

As part of our team at Citizens, you’re made ready for a fulfilling career with exciting new challenges and opportunities to stretch yourself. In the role of the Home Equity Closer I, you will be responsible for reviewing every approved Home Equity application for completeness and accuracy in a timely manner. You will thrive in this role through your attention to detail and ability to prioritize and multitask. While completing quality control reviews, you will be responsible for examining property title reports, gathering closing conditions, and managing and monitoring a closing calendar. You will be expected to communicate clearly and concisely with internal and external customers. Most importantly, you’ll feel valued for who you are and supported to achieve what’s important to you, personally and professionally!

Primary responsibilities include

  • Prepares mortgage loan closing documentation requested from brokers, individual clients and related stakeholders.
  • Ensures the accuracy of all mortgage loan documents.
  • Completes individual loan set up sheets for entry into Citizens' loan system.
  • Schedules time frames for individual loan closings in light of loan commitments.

Qualifications, Education, Certifications and/or Other Professional Credentials

  • Strong attention to detail
  • Ability to prioritize and meet deadlines
  • Ability to follow directions, multitask and work independently
  • Ability to readily adapt in a fast pace ever changing work environment
  • Advanced typing and strong computer skills – including Outlook, Microsoft Word and Excel
  • Ability to work in team environment to meet goals set forth
  • Requires ability to navigate a data entry system or other relevant applications
  • Knowledge of policies and procedures relating to Home Equity products
  • Effective interpersonal stills, must be a team player as you will interact with various colleagues across the Home Equity department
  • Ability to work additional hours as needed

Hours & Work Schedule

  • Hours per Week: 40
  • Work Schedule: Monday - Friday 8:15am - 5:00pm
  • Hybrid in office Monday, Tuesday and Wednesday work from home Thursday and Friday 

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens), provides equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability, or history or record of a disability, ethnicity, gender, gender identity or expression, transgendered and transitioning individuals, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens we are committed to fostering an inclusive culture that enables colleagues to bring their best selves to work every day and where all are expected to be treated with respect and professionalism. Employment decisions are based solely on experience, performance, and ability. We perform our best so we can do more for our customers, colleagues, communities and shareholders.

Background Check

Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.

Benefits

We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more.

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Awards We've Received

2023

Age-Friendly Institute's Certified Age-Friendly Employer

2025

Human Rights Campaign Corporate Equality Index 100 Award

2024

Dave Thomas Foundation’s Best Adoption-Friendly Workplace

2024

Disability:IN Best Places to Work for People with Disabilities

2024

Fair360 Top Regional Company

2024

FORTUNE’s World’s Most Admired Companies

2024

Military Friendly® Employer

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