Experience Owner II – CiZi Mobile Digital Assistant (Hybrid Role)

Description

3 Days Hybrid from any of our locations in RI,  Iselin NJ, MA, Charlotte NC, Pittsburgh PA, Dallas TX or Phoenix AZ

Role is not relocation eligible

Senior Experience Owner II /Product Manager – CiZi Mobile Digital Assistant

Role Overview: We're seeking a dynamic Senior Experience Owner/Product Manager to lead our "CiZi" mobile digital assistant initiative. This individual will spearhead a multidisciplinary pod, aiming to develop an industry-leading digital assistant capable of managing customer service needs and delivering advanced features.

Key Responsibilities:

• Lead and manage a pod with diverse skill sets, ensuring collaborative efforts in developing the CiZi digital assistant.
• Drive the creation of a best-in-class digital assistant that delivers superior customer experiences and actionable capabilities.
• Oversee the development of features and functionalities that are at the forefront of digital assistant technology.
• Ensure all work is effectively documented and managed in JIRA, using Scrum methodology.

Qualifications:

• Extensive experience in product management, preferably in the digital assistant or chatbot space.
• Proficient in JIRA for story writing and project management.
• Strong knowledge and hands-on experience with Scrum methodology.
• Familiarity with Amazon Lex, Lambda, Bedrock, and other Amazon AI capabilities is a significant plus.
• Proven track record of delivering customer-focused products with advanced features.

Desired Skills:

• Excellent leadership and communication skills to guide and inspire a multidisciplinary team.
• Ability to thrive in a fast-paced, agile environment.
• Strong analytical skills and a passion for innovation.

Pay Transparency 

The salary range for this position is $ 132,097 - $ 220,162  per year  plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience.   

We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of very local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits.

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens), provides equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability, or history or record of a disability, ethnicity, gender, gender identity or expression, transgendered and transitioning individuals, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens we are committed to fostering an inclusive culture that enables colleagues to bring their best selves to work every day and where all are expected to be treated with respect and professionalism. Employment decisions are based solely on experience, performance, and ability. We perform our best so we can do more for our customers, colleagues, communities and shareholders.