Collection Recovery Senior Specialist

Description

As a successful member of the Collections and Recovery team you will be asked to have meaningful conversations with customers that find themselves currently struggling with their banking relationship, they have with us.

Empowerment to provide one call resolution with customers to find mutually beneficial arrangements to bring resolution to delinquent loans.
A collaborative team environment where colleagues work together to resolve complex customer issues
Manual and systemic dialing, Skip Tracing, partnering with multiple vendors to accomplish overall account resolution   
Using multiple systems of records, including software involving Excel, Dialer Grid
Ability to multi-task and work independently in a fast paced work environment
Maintaining compliance with all banking requirements
Self-worker, overall guidelines and training will be provided but decisions for each customer are to be made with mindful decisions that are mutually beneficial to both our customer and the Bank 

What we offer:

Exceptional benefits such as medical, dental, and generous Paid Time Off policy
Schedule options that allow you to find the ideal work/life balance
Access to 401(k) with corporate match and Employee Stock Purchase Program
Access to exclusive colleague offers on Citizens Bank products and services
A work culture that believes in the power of working together and supporting the unique needs and career aspirations of each individual 

Work Schedule: 40 hours 

Monday- Friday 

Pay $22 per hour 

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

At Citizens we value diversity, equity and inclusion, and treat everyone with respect and professionalism. Employment decisions are based solely on experience, performance, and ability. Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.

Equal Employment and Opportunity Employer

Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.