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Middle Market Relationship Manager II

Commercial Banking

Cleveland, Ohio; Columbus, Ohio; Akron, Ohio


The Relationship Manager is the central contact person for Middle Market clients and is responsible for representing Citizens Bank well in the Community.  He/she will be the Relationship quarterback and be responsible for the delivery and maintenance of a wide array of diverse bank products and services through cross-sell partners and acts as a trusted advisor to the client’s executive management team. Must have a strong credit background and be able to represent client’s needs internally to deliver appropriate credit solutions that satisfies the client and meets the Bank’s risk appetite.  Within the Middle Market team, the Relationship Manager will focus on companies with annual revenue between $25-$500 million and will be responsible for managing credit-based relationships.  Independent worker and excellent collaborator.  Must be able to identify opportunities that will solve the client’s needs and importantly, articulate the Bank’s full capabilities and interact at the CEO/Owner level to conduct strategic level conversations.

The role will focus its efforts on Central Ohio.

Primary responsibilities include:

  • This role revolves around relationship building, idea generation, strategic business discussions, risk management, credit structuring, industry observations, and other matters of elevated importance.
  • Manage a portfolio of credit and non-credit relationships of varying size and complexity.
  • Must be able to identify opportunities that will solve the client’s needs and importantly, articulate the Bank’s full capabilities and interact at the CEO/Owner level to conduct strategic level conversations.
  • Incumbent is responsible for active market coverage of prospective clients to achieve new client acquisition goals to generate new and incremental margin and fee-based revenue from both credit and non-credit ancillary product sales, including capital markets products and services offered by the Bank.
  • The RM must be highly experienced in credit matters, able to read, interpret, and understand financial statements and credit issues quickly, and capable of strategic thinking to add value to a diverse set of companies within the portfolio.
  • Both delegate and work closely and effectively with the Portfolio Management team to proactively serve the needs of the clients, while expanding the relationships and growing the overall portfolio.


  • Possess a minimum of 5+ years of relevant industry experience.
  • Must exhibit a history of competency and success in soliciting, selling, developing, servicing, and structuring a wide range of secured and unsecured commercial financings, including complex transactions.
  • Must be able to handle difficult and sensitive client relationships and capable of handling tough negotiations, both to win the deal and to legally document the transaction.
  • Should be an independent thinker and self-starter with strong sales skills and excellent credit skills.
  • Highly skilled in financial modeling and able to appropriately structure credit in a modeling environment.   
  • Must be able to independently assess business risk, taking into consideration capital structures and industry nuances as applicable.    
  • Capable of actively planning, organizing, and managing a deal team, consisting of applicable product partners, to determine value-added approaches to clients and potential clients. 
  • Will require highly developed communication skills and the ability to influence others by persuasively presenting thoughts and ideas to gain commitment and agreement for proposed ideas and solutions. 
  • Must be a good Team player, enthusiastic, resilient, energetic, and of high character. 

Education, Certification, and/or Other Professional Credentials:

  • Bachelor's Degree required
  • Master's Degree preferred
  • If not already licensed, must be willing to obtain FINRA Licensing (Series 79, 63, SIE)

Hours and Work Schedule

Hours per Week:  40

Work Schedule:  Monday - Friday

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

At Citizens we value diversity, equity and inclusion, and treat everyone with respect and professionalism. Employment decisions are based solely on experience, performance, and ability. Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.

Equal Employment and Opportunity Employer

Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.

Background Check

Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.


We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more.

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