Chief Credit Officer -Consumer

Description

Overview:
Shape the future of consumer credit at Citizens Bank. We’re looking for a strategic credit risk leader who brings sharp analytics, customer focus, operational realism, and governance savvy to optimize risk-reward tradeoffs across a $60B consumer credit portfolio. You'll have a seat at the table—leading policy forums, influencing executive decisions, and ensuring our risk posture drives sustainable business outcomes. 

The Consumer Bank Chief Credit Officer will lead the strategic credit risk function for our Consumer Banking division. This role is part of the second line of defense and is critical to upholding and enhancing risk governance, providing strong independent oversight, and offering strategic risk advisory. The successful candidate will collaborate closely with executive leadership, product lines, and business unit teams to ensure prudent risk-taking, sound governance, and adherence to regulatory expectations.

Key Responsibilities:

• Serve as a senior leader in the Risk organization, overseeing all aspects of credit risk management for the Consumer Bank (excludes Private Bank and Wealth), including underwriting standards, credit policies, portfolio monitoring, and issue escalation.
• Provide strategic guidance and independent challenge to Consumer Bank leadership, ensuring alignment with Citizens Bank’s risk appetite and enterprise risk framework.
• Lead a high-performing team of risk professionals, driving a culture of accountability, development, and continuous improvement across credit risk activities.
• Act as a trusted risk advisor to Business Unit Executive Leadership and Risk Managers, influencing major initiatives, product development, and change programs with a risk-conscious lens.
• Evaluate and enhance the business unit risk and control framework, ensuring effective design, execution, documentation, and sustainability.
• Oversee the documentation of risk management practices, including governance routines, control effectiveness, incentive plans, policy changes, material risk takers, and significant risk events.
• Monitor and report risk exposure trends, emerging risks, and key credit metrics to senior executives and the Board, delivering high-impact insights and recommendations.
• Champion risk innovation by leveraging risk enablers—such as analytics, reporting, and operating models—to drive consistency and effectiveness across the Consumer Bank’s risk landscape.
• Lead ad-hoc risk assessments, retrospective reviews, and due diligence on significant events or transactions, such as M&A.

Qualifications:

• 15+ years of combined experience in banking/financial services and credit risk management, with deep expertise in consumer credit, credit policy, and/or capital and liquidity risk.
• Advanced degree (MBA, MS, or equivalent) in Business, Finance, Economics, or a related field preferred.
• Credit Risk Strategy Knowledge: Depth in consumer lending policies, including experience with large-scale portfolios.
• Governance Acumen: Familiarity with approval forums, escalation processes, and regulatory expectations (e.g., OCC structures).
• First-Line Knowledge: Proven knowledge of data, performance reporting, analytics, and assumption modeling.
• Collaboration Mindset: Ability to foster healthy relationships across first and second lines—collaborative vs. combative.
• Executive Judgement: Comfort making calls that could materially impact P&L, with awareness of loss-generating portfolios (credit cards, overdrafts).
• Executive Communication: Speaks in both boardroom and operational terms; can explain risk concepts clearly to non-experts.
• Influence Without Authority: Uses credibility and process to guide and challenge rather than dictate.
• Collaborative Leadership: Builds relationships across silos and champions mutual respect in risk roles.
• Pragmatic Realism: Understands that losses are part of lending—focuses on optimization, not elimination.
• Calm Under Scrutiny: Engages well with regulators, boards, and peers in high-stakes environments.

Leadership and Team Development:

• Develop, mentor, and manage a team of senior risk professionals with clear goals, performance metrics, and career development plans.
• Foster a culture of transparency, integrity, and proactive risk management.
• Oversee salary planning, coaching, training, and succession planning for team members.

Pay Transparency 

The salary range for this position is $275,000- $300,000 per year, plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience.   

We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits.

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Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.