Business Support Manager II

Description

Responsible for solving a range of straightforward problems and coordinating and managing the day-to-day running of this Infrastructure area. This may cover activities such as facilities, space planning and moves, and systems development and support. Incumbents may also be responsible for budgeting, forecasting, and monitoring the infrastructure area costs and may also be involved in strategic business planning and change management initiatives. Liaising with the other business areas such as human resources, legal & compliance, and operations . Responsible for coordinating, project the incumbent receives a moderate level of guidance and direction, while managing and planning across a number of functions. By understanding key business drivers, you will use this understanding to manage strategic, operational and administrative support for the business in the region to include business strategy, financial management, improvement activity etc..

Primary responsibilities include

• Development and the implementation of the business support strategy that is aligned with the organization’s goals and objects.
• Identifying areas for improvement in business support processes, systems, and workflows.
• Team leadership and management, which includes allocating resources, assigning tasks, minoring progress to ensure timely completion of deliverables.
• Stakeholder engagement, where the incumbent engages with internal stakeholder to understand their business support needs and requirements.
• Process optimization and efficiency, where the incumbent identifies opportunities to streamline and optimize business support processes and workflows and service delivery and performance, which involves proactively identifying and addressing issues or bottlenecks in service delivery, striving for continuous improvement.

Qualifications, Education, Certifications and/or Other Professional Credentials

• Prior Commercial or Business Banking Operations experience preferred

Hours & Work Schedule

• Hours per Week: 40
• Work Schedule: Monday-Friday 8am-5pm

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.