Data and Analytics Enablement Analyst

Description

Citizens is seeking an Enablement Analyst to work within the Data & Analytics Enablement Center of Excellence (CoE) to develop and deliver effective solutions to support colleagues in a range of data and analytic roles, including practitioners and builders, users of data products, and colleagues aiming to expand their knowledge in data and analytic areas. 

What you will do:

• Support the development and delivery of impactful enablement and learning solutions across a range of modalities, such as presentations, user guides, onboarding materials, instructor-led sessions and workshops, peer-learning strategies, assessments, conferences, internal websites, tools, and other resources to meet the needs of data and analytic professionals and users. 
• Collaborate with key stakeholders such as engineers and architects, product teams, platform owners, practitioners, vendors, and other stakeholders in pursuit of the same.
• Engage with platform owners and practitioners (Data Scientists, Data Analysts, et cetera) to understand best practices, inefficiencies, and pain-points related to navigation of our technologies AWS cloud, AWS S3, AWS SageMaker, AWS Redshift, Dbeaver and other tools; on-prem data environments, programming languages and analytic tools: Python, SQL, SAS, Jupyter notebook, Tableau, WebFocus, Power BI; and others.
• In partnership with the development team, evaluate data and analytic related training and education programs for effectiveness in delivering data and analytic content and fit for enterprise and colleague needs.
• Develop methods to measure, track, and report the effectiveness of data and analytic enablement solutions. 
• Create instructional guides and templates for practitioners participating in data and analytic workshops, capstones, datathons, and other engagement opportunties for the community of practice.
• Respond timely to inquiries and requests from stakeholders. 
• Monitoring data and analytics platforms and solutions and promptly addressing issues.
• Serve as the connective tissue of data and analytics platforms and solutions for the Enabler, Builder and User functions across the enterprise.

Skills/Experience:

• Intellectual curiosity and comfort with ambiguity, as this role joins a newly established Center of Excellence with an opportunity to establish the data and analytic enablement function for the enterprise. 
• Strong written and verbal communication skills, with preferred experience creating technical documentation, instructional materials, onboarding guides, or other similar types of materials.
• An ability to handle multiple projects while delivering quality and value-added output. 
• Prior experience as a technical, data, or analytic practitioner or user with familiarity of some of the technologies and tools and platforms used by our colleagues (listed above).
• Experience successfully collaborating with stakeholders and colleagues from a range of backgrounds, skillsets, and competencies and doing so with a client-centric approach. 
• Education in a technical field with preferred 3+ years of work experience in a technical role.
• Familiarity with data governance functions within financial services preferred.

Hours & Work Schedule

• Hours per Week: 40
• Work Schedule: Mon-Friday 8-5

#LI-Sourcer3

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

At Citizens we value diversity, equity and inclusion, and treat everyone with respect and professionalism. Employment decisions are based solely on experience, performance, and ability. Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.

Equal Employment and Opportunity Employer

Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.