Virtual Assistant (On-Site)

Description

At Citizens, we’re more than a bank! Here, you’ll experience new things, create new opportunities, think beyond your role and make an impact! While in this role, you will be the first line of contact with Citizens customers, and you will help to educate customers on digital and self-service opportunities, while identifying needs and making appropriate referrals. Additionally, you will process a variety of routine financial transactions, including cashing checks, withdrawals, facilitating deposits, and overseeing credit card and loan payments. Lastly, you will process account service and maintenance requests, and deliver value-add service to account holders like new account openings and lending advice in compliance with bank policies, guidelines, and procedures to effectively manage risk. Most importantly, as a part of our team you’re made ready for a fulfilling career with exciting new challenges and opportunities to stretch yourself!

Primary responsibilities include

• Ensure our customers are extremely satisfied with every interaction.
• Be the face of Citizens, be professional, friendly and helpful with every interaction.
• Effectively communicate via video technology.
• Respond to a variety of incoming customers interactions with a passion to deliver high-quality solutions for our customers.
• Perform routine teller transactions and maintenance requests.
• Educate customers on the convenient banking options that Citizens offers: online banking, mobile banking, ATM/ITMs, etc.

Qualifications, Education, Certifications and/or Other Professional Credentials

• Proficiency in Microsoft Office: Outlook, Teams, Excel

Hours & Work Schedule

• Hours per Week:  40
• Work Schedule:  Tues - Sat

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

At Citizens we value diversity, equity and inclusion, and treat everyone with respect and professionalism. Employment decisions are based solely on experience, performance, and ability. Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.

Equal Employment and Opportunity Employer

Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.