Commercial Operations Loan Specialist II

Description

At Citizens, we work together to make a difference for companies that are building, supplying, and serving industries and consumers across the country. As the Commercial Operations Loan Specialist II, you will be responsible to deliver services to Commercial customers with a particular emphasis on delivering operational excellence, including collateral intake, SBA, hazard, life and flood insurance review and monitoring.  Provide support for processes, problem solving and documentation. Contribute ideas, innovations, and insights based on operational and customer needs. Possess strong customer service attitudes and values. Seize opportunities that enhance the customer experience. Ensure compliance with department SLAs, policy and procedure. Support efforts in streamlining  operations and improve customer service. Actively participates in process improvement activity and a culture of continuous improvement. Identify and escalate risk where appropriate. Comply with Bank procedures and operational processes as documented. Develop and maintain effective working relationships with peers and key business partners.  Maintain a positive attitude. Support an environment of cooperation and change. Recognize need to escalate issues to a higher level. Operate effectively in a customer-oriented environment and work well in a team environment. Most importantly, you will feel valued for who you are and supported to achieve what is important to you, personally and professionally!

Primary responsibilities include

It is expected that the position holder will perform responsibilities with periodic oversight and minimal supervisory intervention. Primary responsibilities include:

• Independently initiates and executes SBA, hazard, life and flood insurance monitoring and transactions with a high level of accuracy that meets customer and business partner expectations. 
• Regularly engages with commercial loan customers or their representatives.
• Prioritizes work in a time-sensitive manner.
• Resolves straight-forward to complex customer issues with minimal guidance, escalating as appropriate.
• Demonstrates understanding of commercial lending and insurance products as well as market verticals. 
• Models behaviors that exemplify superior customer service. 
• Demonstrates understanding of commercial loan and collateral documentation, including SBA, hazard, life and flood insurance
• Demonstrates consistency in meeting target performance goals.
• Adheres to regulatory (federal and state) and corporate requirements for commercial lending, credit risk and operational risk. Meets all security and human resources business partner expectations by developing appropriate communication channels and feedback mechanisms to measure satisfaction. 
• Actively participates in continuous improvement activities and change initiatives to address corporate and departmental goals
  

Qualifications, Education, Certifications and/or Other Professional Credentials

• Strong knowledge of commercial loans and collateral documentation, including SBA, hazard, life and flood insurance
• Strong knowledge of department applications and systems preferred, including AFS, Loan IQ, Alfresco, Salesforce
• Excellent organization skills required
• Excellent ability to multi-task required
• 5+ years of excellent customer service skills
• 5 + years with MS Excel Word, Power Point required
• Excellent time management skills required
• Excellent written and verbal skills required
• Excellent interpersonal skills
• Advanced analytical skills required
• Solid interpersonal skills
• Capacity to work independently

Education:
High School Diploma Required, Bachelor Degree preferred

Hours & Work Schedule

• Hours per Week:  40
• Work Schedule:  Monday –Friday  8:00 AM to 5:00 PM
• Hybrid 3 days on-site, 2 days remote

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

At Citizens, we are committed to fostering an inclusive culture that enables colleagues to bring their best selves to work every day. Employment decisions are based solely on experience, performance, and ability. Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.

Equal Employment and Opportunity Employer

Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.