Trade Desk Operations Associate

Description

As a Licensed Series 7 and 63 colleague you will provide world class service in trade entry, order execution, account maintenance and customer service. Products include but not limited to managed accounts, mutual funds, fixed income, and equities. We are seeking a highly motivated, team-oriented colleague who will be able to work individually as well as effectively with other teams. Successful Trade Desk Specialists will display strong written and verbal communication skills, thrive in a fast-paced and constantly evolving environment, and be able to identify operational improvement opportunities to create efficiencies within the department.  

Primary responsibilities include:

• Trade entry, order execution, and quality control 
• Initiate and submit trades for mutual funds, UITS, structured products, equities and fixed income over the phone and through paperwork 
• Adhere to regulatory requirements for TRACE, RTRS, and CAT. 
• Assist financial advisors with trade corrections, operational support, and various service-related requests as needed 
• Ability to learn and train in all aspects of the trade desk 
• Work with other teams to improve processes and create efficiencies 
• Collaborate with Risk and/or Legal business partners to resolve customer issues 

Required Qualifications:

• 1 - 3 years of experience in Financial Services Brokerage and/or Wealth Management
• Series 7 & 63 licenses required to have both (future FINRA licensing opportunities are available) 
• Proven past ability to successfully analyze, problem solve, and make decisions independently 
• Demonstrated history of strong attention to detail
• Proven ability to work in a fast paced, team environment with multiple priorities in a collaborative manner
• Past success with being coachable and taking initiative
• Completed high school degree or GED with 1 - 3 years of experience in Financial Services Brokerage and/or Wealth Management

Preferred Qualifications: 

• Experience in a brokerage call center environment
• Demonstrated past success with job stability
• Possess ability and willingness to adapt to an ever-changing work environment 
• Demonstrated strong interpersonal, verbal and written communication skills 
• Completed Associates or Bachelor's degree 

Hours & Work Schedule :

• Hours per Week: 40 
• Work Schedule:  
  • M-F: 8:30 AM - 5:00 PM ET OR  8:00 AM ET - 4:30 PM ET with occasional optional OT
  • Potential work from home 1 day a week only after successfully & fully trained during the minimum 6-month probationary period

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

At Citizens, we are committed to fostering an inclusive culture that enables colleagues to bring their best selves to work every day. Employment decisions are based solely on experience, performance, and ability. Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.

Equal Employment and Opportunity Employer

Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.