Student Lending Operations Agent

Description

As part of our team, you’re made ready for a fulfilling career with exciting new challenges and opportunities to stretch yourself! While in this role, you will process orders, prepares correspondence, and fulfills customer needs to ensure customer satisfaction. Most importantly, at Citizens, we’re more than a bank and you’ll feel valued for who you are and supported to achieve what’s important to you, personally and professionally!

A Student Lending Operations Agent is responsible for managing and overseeing the processes related to student loans. This role involves ensuring that loan applications and financial transactions are processed accurately and efficiently, maintaining compliance with relevant regulations, and providing excellent customer service to internal and external partners.  

Primary responsibilities include

• Loan Processing: Handle the review and processing of student loan applications.
• Attention to Detail: Precision in handling financial transactions and maintaining accurate records.
• Compliance: Ensure all loan operations comply with applicable laws, regulations, and organizational policies.
• Communication: Strong verbal and written communication skills for interacting with clients and colleagues.
• Organizational Skills: Efficiently manage multiple tasks and prioritize responsibilities
• Record Keeping: Maintain accurate records of all loan transactions.
• Customer Service: Provide support to internal and external clients regarding certification/disbursement-related inquiries.
• Coordination: Collaborate with other departments to ensure smooth loan certification and disbursement.
• Problem Solving: Address and resolve any issues related to loan operations.

Qualifications, Education, Certifications and/or Other Professional Credentials

• Strong organizational skills with a high level of attention to detail.
• High level of commitment, self-starter, and results driven.
• Demonstrated ability to prioritize, work unsupervised, and manage a varied workload.
• Proficiency in Microsoft Office (Outlook, Word, Excel, and PowerPoint).
• Strong written and verbal communication skills.

Preferred Qualifications

• Lending knowledge 

Hours & Work Schedule

Hours per Week: 40

Work Schedule:  Monday - Friday 8-4:30 or 8:30-5, Hybrid in Johnston, RI

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.