Senior Fraud and Claims Risk Director

Description

As part of our team, you’re made ready for a fulfilling career with exciting new challenges and opportunities to stretch yourself. As the Director of First Line Risk, you will represent the first line of defense and lead the business development and execution of policies and procedures that mitigate various types of risk at Citizens. You will partner with the business and serve as a liaison, interfacing with business leaders to drive meaningful conversations on end-to-end risk and compliance policies within their function, strategize on solutions and mitigation activities, and develop remediation plans. You will promote a culture of risk and compliance awareness throughout Citizens by supporting the development of training and education on risk policies and practices. You will provide leadership, expertise, and guidance to your team to design, implement, and influence internal governance processes and controls. You will be accountable for ensuring your team is in compliance with all applicable regulatory requirements, and work in conjunction with the Compliance team to minimize potential risk. Additionally, in this role, you will have complete oversight of pilot programs, products, and strategies. Most importantly, you’ll feel valued for who you are and supported to achieve what’s important to you, personally and professionally!

Primary responsibilities include:

• Lead the identification, and mitigation of material risks in the organization. Collaborate with various business leaders to address specific risk issues, assess solutions or mitigation activities, and develop remediation plans.
• Design, implement, and/or influence internal governance processes. Manage Governance throughout the firm to ensure adherence to policies and procedures.
• Advise and help senior management understand and manage risk and help to allocate capital in order to maximize risk-adjusted returns.
• Reviews current policies and procedures to identify process gaps and opportunities for improvement.
• Promote a culture of risk awareness and accountability through training, education, and risk management consultative support.
• Manage a team of Risk Managers and/or Senior Risk Managers primarily supporting the Fraud and Claims line of business

Qualifications:

• 8-12+ years experience in Risk Management, Audit, or Compliance
• Prior experience implementing and supporting enterprise wide Risk programs
• Demonstrated strong negotiation skills; including the ability to influence through use of compelling facts, thought-provoking discussion and logic.
• Deep Knowledge and understanding of regulatory and legislative guidelines, as well as Fraud and Disputes processes
• Extensive experience managing projects including planning, implementation, and reporting
• Proven relationship management skills, strong track record of ability to build trust and credibility through communication, actions and presence.
• Extensive leadership skills including influencing without direct management
• Proven ability to work in a fast-paced environment with competing priorities
• Excellent communications skills, both written and verbal
• Experience managing Agile projects, backlogs a plus
• Experience with pre and post change validation and testing a plus

Education, Certifications and/or Other Professional Credentials:

• Bachelor’s Degree OR at least 8 years of work experience with an Advanced Degree (e.g. Masters/MBA/JD/MD)  
• Certified Enterprise Risk Professional (CERP) or Certified Regulatory Compliance Manager (CRCM) a plus   

Hours & Work Schedule:

• Hours per Week: 40
• Work Schedule:  M-F
• Remote or hybrid schedule available

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.