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Real Estate Ops Director

Property Services

Remote

Description

As the Real Estate Ops Director, within Real Estate Operations, you will have the responsibility to oversee a team of Facility Managers responsibility for all efforts to execute and deliver Facilities Management and Repairs and Maintenance for a geographical region within the Citizens Bank US-based properties. 
In this role you will coordinate colleague and business requested work orders utilizing the FAMIS 360 Work Order program, ensuring that your team members complete work in a timely and professional manner, prioritizing emergency and non-emergency service requests.

Primary responsibilities include:

  • Directly manage, provide coordination and direction to a team of Facility Managers, Maintenance Technicians and Janitorial Technicians, along with external vendors
  • Provide comprehensive facilities repairs, maintenance, and janitorial support, including complete interior and exterior building structure and grounds maintenance
  • Provide superior client service, coordinating communications between your team, upper REO management and Retail Banking personnel. Build excellent customer relations between REO, Retail Banking and all other Citizens internal teams
  • Hiring, training, mentoring and developing a team of employees spread over a large geographical region 
  • Ensure that your team is utilizing all HSE safety PPE and protocols regarding fleet, tools, and equipment
  • Identify areas for process improvements and work with internal teams for continuous development. Build efficient processes to effectively evaluate real estate needs in a timely manner.
  • Negotiate with vendors, suppliers and subcontractors to budget accordingly
  • Achieve internal business unit and external client Key Performance Metrics

Qualifications, Education, Certifications and/or Other Professional Credentials

  • 4 or more years experience managing multiple employees
  • Minimum 7 years hands-on facility management experience, with some project management experience and/or business management within a large corporate environment
  • Working knowledge of site infrastructure and building systems
  • Knowledge of zoning, construction permitting, federal, state and local building codes
  • Excellent customer service skills as well as proven communication skills, both written and verbal
  • Demonstrated follow-up skills
  • Proven track record to work independently and prioritize multiple tasks to assure successful timely completion of all
    computer software proficiency with Microsoft Office Suite - specifically Excel, Word, PowerPoint
  • Ability to travel as the need arises 
  • Bachelor’s Degree or Master’s Degree
  • Valid Driver’s License, required

Hours & Work Schedule

  • Hours per Week: 40+
  • Work Schedule: Monday through Friday. Must have 24/7 availability

Pay Transparency 

The salary range for this position is $180,000 - $200,000 per year. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience.   
We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits.

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens), provides equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability, or history or record of a disability, ethnicity, gender, gender identity or expression, transgendered and transitioning individuals, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens we are committed to fostering an inclusive culture that enables colleagues to bring their best selves to work every day and where all are expected to be treated with respect and professionalism. Employment decisions are based solely on experience, performance, and ability. We perform our best so we can do more for our customers, colleagues, communities and shareholders.

Background Check

Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.

Benefits

We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more.

View Benefits

Awards We've Received

2024

Dave Thomas Foundation’s Best Adoption-Friendly Workplace

2024

Disability Equality Index Best Places to Work for People with Disabilities

2024

Fair360 Top Regional Company

2024

FORTUNE’s World’s Most Admired Companies

2024

Human Rights Campaign Corporate Equality Index 100 Award

2024

Military Friendly® Employer

2023

Age-Friendly Institute's Certified Age-Friendly Employer

2023

Bloomberg Gender Equality Index, Standout

2023

Forbes America's Best Large Employers

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