HR Solution Engineer

Description

The Oracle HCM Cloud Solution Engineer is an experienced individual that supports, analyzes, and configures our Oracle HCM Cloud environment. This role provides primary technical expertise for Core HR, Benefits, Recruiting, Compensation, Performance Mgt, Talent Review, Reporting, and Journeys. The position provides leadership and assistance in the implementation and configuration of new processes and third-party inbound/outbound files. The individual assists in evaluating business processes and procedures to create functional and technical solutions. This role is responsible for ensuring accurate information is made available for review, analysis and decision making and is trusted with highly confidential information. The Oracle HCM Cloud Solution Engineer must have a solid foundation of HR business processes (HCM Core, Benefits, Compensation, Talent Acquisition, Talent Development, Performance Mgt, Payroll, etc.) This position will be a key member of the Oracle HCM Cloud team working heavily with HR, IT, and external consultants to enhance, fix, configure, and customize the system to meet business requirements. This is a great opportunity for someone with the desire to learn and support the HCM platform.

The Solution Engineer will be responsible for:

• Collaborate with business stakeholders to understand HR processes and translate them into system requirements for Oracle HCM modules (i.e. HCM Core, Benefits, Compensation, Oracle Recruiting Cloud (ORC), Performance Mgt, Talent Development, Reporting, etc.)
• Manage Oracle HCM Cloud system configuration, security settings, applications, users, groups, and group memberships.
• Analyzes, creates, changes, and supports enhancement requests while making recommendations to the business.
• Bl Publisher support, administration and report writing.
• Collaborate with the integration team to support and maintain integrations between internal/external systems.
• Generates advanced ad hoc reports using a variety of reporting tools (e.g., fast formulas, Excel, SQL, Bl) while providing accurate and timely information.
• Interprets user requirements to meet system-related needs. Develops alternative solutions, offers recommendations, and influences decisions.
• Maintains a high level of accurate and up to date documentation for business workflows and processes.
• Monitor, maintain, and create scheduled jobs and processes in data exchange, and Bl reports.
• Process tickets from end users and open tickets with 3rd party vendors to solve problems.

Required Qualifications 

• Minimum 1-2 years of work experience configuring and supporting at a minimum HCM Core, Compensation, Benefits, Oracle Recruiting Cloud, Talent Development and Performance Mgt modules within Oracle HCM Cloud Solutions.
• Consistently demonstrates a strong track record of delivering Oracle HCM Cloud solutions, including extensive experience in the areas of business process analysis, requirement definition, and solution design.
• Experience working on Oracle HCM Redwood Implementations
• Experience configuring with the VBS tool.
• Should have excellent oral and written communication skills.
• Strong problem-solving skills and ability to work on multiple assignments while meeting deadlines and adapting to shifting priorities.
• Must be a self-starter that can work with little direction.
• Change Management experience.
• Understanding of Agile delivery methodologies
• Experience working with Oracle HCM Cloud security roles and implementations.
• Proficiency in providing advanced technical assistance and support.
• Proficiency with data Loading and conversions using HCM Data loader (HDL) which includes the   workforce structure data, worker data, and work relationships data.

Education and Certifications

• Bachelor's degree or equivalent work experience

Hours & Work Schedule:

Hours per Week:  40

Work Schedule:  M-F 8-5

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

At Citizens, we are committed to fostering an inclusive culture that enables colleagues to bring their best selves to work every day. Employment decisions are based solely on experience, performance, and ability. Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.

Equal Employment and Opportunity Employer

Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.