Home Equity Processor II

Description

As a part of our team, you’re made ready for a fulfilling career with exciting new challenges and opportunities to stretch yourself! As the Home Equity Processor II, you will receive and evaluate documentation for loan applications and interact with customers to ensure necessary information is obtained, complete and accurate. Additionally, you will complete reviews within department standards, enter clear, concise comments, edit information and document application status on appropriate loan systems. Furthermore, it is expected that you will communicate professionally in oral and written format with internal and external customers regarding status requests, missing information, explanation of required documentation and/or closing information. In addition to utilizing professional oral and written skills, you should meet department productivity and quality standards within department turn time standards, and apply bank, state and federal regulations to ensure compliance (Fair Lending, Reg B, etc.). Most importantly, you’ll feel valued for who you are and supported to achieve what’s important to you, personally and professionally!

Primary responsibilities include

• Enter clear, concise comments, edit information and document application status on appropriate loan systems.
• Review vendor reports, contact customers, loan officers and/or branches to obtain routine loan documentation.
• Resolve documentation issues for new loan applications.
• Interact with customers.
• Work with both loan officers and branch colleagues to obtain required documents from customers, order and review property titles, appraisals, flood certifications, and income documents to ensure accuracy and completeness.
• Make welcome calls on new files, follow the department's call cadence throughout the process to ensure customer's are communicated direct and well informed of all aspects of their line in process.
• Ensure that they document in the system of record their call cadence contacts, results of the contact so that they and any colleague who reviews the file is aware of the file status
• Provides on the job training for newly hired processors.
• Apply bank, state and federal regulations to ensure compliance (Fair Lending, Reg B, etc.).
• Act as main point of contact with customer during the processing of their loan application, review submitted documentation to ensure compliance with bank requirements. 
• Follow-up and review routine documentation (paystubs/tax returns/W2’s/trust documents/homeowners insurance/flood etc. requirements with customers, loan officer, branches, and other financial institutions)
• Knowledge of loan processing and related vendor reports and must be familiar with state and federal regulations. 
• Complete review within department standards. Enter clear, concise comments, edit information and documents applications status on appropriate loan systems. 
• Communicate professionally in oral and written format with internal and external customer regarding status requests, missing information, explanation of required documentations and/or closing information.
• Participate in daily huddles.
• Must have excellent oral communications skills.

Qualifications, Education, Certifications and/or Other Professional Credentials

• High School Graduate or Equivalent 
• Proficient PC skills
• 2+ years of either mortgage or home equity processing experience
• Knowledge of DTI and LTV ratios with ability to decipher loan documentation and related reports and/or websites
• Ability to calculate DTI and LTV ratios for alternative borrowing scenarios
• Able to read and understand different types of title reports and research title issues
• Able to read and explain to customers the content of appraisal reports
• Able to read and understand homeowners and flood insurance documents
• Able to complete flood packages
• Solid understanding of income documentation, including complicated tax returns
• Able to maintain a pipeline and meet customer touch point SLAs
• Experience in oral and written communication with internal and external customers
• Thorough understanding of Regulatory, State and Company guidelines, policies and procedures

*Strong phone skills preferred**

Hours & Work Schedule

Hours per Week: 40 (plus OT when needed)

Work Schedule: M-F 8:15-5:00 (EST)

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens), provides equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability, or history or record of a disability, ethnicity, gender, gender identity or expression, transgendered and transitioning individuals, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens we are committed to fostering an inclusive culture that enables colleagues to bring their best selves to work every day and where all are expected to be treated with respect and professionalism. Employment decisions are based solely on experience, performance, and ability. We perform our best so we can do more for our customers, colleagues, communities and shareholders.