Executive Support Partner

Description

The ideal candidate for this role will be a proactive, highly engaged professional with a track record of providing outstanding executive support, possessing exceptional interpersonal and organization skills, and demonstrating the ability to thrive in a fast-paced and dynamic environment. Under general supervision and self-initiation, the chosen individual will perform diverse, advanced project and administrative duties and manage high level tasks for the Head of the Contact Center and Retail Network Transformation to include:

• Acting as the point of contact among executives, colleagues, clients and other external partners
• Managing information flow in a timely and accurate manner including liaising with key stakeholders
• Preparing and organizing meetings, including drafting agendas, taking meeting minutes and ensuring follow-up on action items
• Aligning executives’ time with key business objectives
• Participating in calls, meetings, planning & problem-solving sessions to provide insights, resources, and aid in development of necessary documents for follow-up and execution, often in representation of the Head of the Contact Center & Retail Network Transformation
• Obtaining regular updates and prepare workstream status reports for key projects and initiatives
• Presenting information to team members clearly and concisely, anticipating needs, and addressing any questions or concerns
• Preparing, reviewing, and composing correspondence and executive presentations including those with confidential and sensitive information
• Staying informed on industry trends, organization developments and executive priorities
• Analyzing data and producing insights to optimize performance, identify problems and shortfalls, and propose solutions
• Preparing, reviewing, and maintaining project documentation and reports
• Coordinating daily schedules, travel arrangements, and expense reporting

Required Skills/Experience

• 5+ years of experience in senior level administrative support role- required
• Proactive mindset, with the ability to anticipate needs and take initiative/proactively addressing potential issues
• Self-starter with the ability to work with limited supervision
• Excellent interpersonal skills including building and maintaining stakeholder relationships
• Strong critical thinking and problem-solving skills including the ability to adapt to changing priorities
• Resourceful and adaptable in a fast-paced environment
• Exceptional attention to detail and accuracy
• Strong sense of accountability and ownership of tasks and projects
• Demonstrated ability to manage multiple competing priorities simultaneously and prioritizing effectively 
• Excellent organizational, time management, communication, and planning skills
• Team player with strong influencing skills and willingness to go above and beyond to ensure the success of the executive team
• Advanced MS Outlook, intermediate MS PowerPoint, MS Excel and MS Word skills

Hours & Work Schedule

• Hours per Week: 40 Hours
• Work Schedule: Monday - Friday 8am-5pm 

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

At Citizens we value diversity, equity and inclusion, and treat everyone with respect and professionalism. Employment decisions are based solely on experience, performance, and ability. Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.

Equal Employment and Opportunity Employer

Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.