Credit Card Operations Vendor Manager

Description

At Citizen’s, we’re more than a bank, and you’ll feel valued for who you are and supported to achieve what’s important to you, personally and professionally! The Vendor Manager is responsible for overseeing the selection, negotiation, management, and performance of external vendors and service providers for the credit card team.  This role ensures that vendor relationships align with the organization's strategic goals, and that the services/products provided meet Citizens quality standards, timeline, and budgetary requirements.  The Vendor Manager works closely with internal stakeholders to ensure efficient collaboration and cost-effective vendor solutions. Most importantly, when you’re a part of our team, you’re made ready for a fulfilling career with exciting new challenges and opportunities to stretch yourself!

Primary responsibilities include

• Develop and maintain strong relationships with key vendors and service providers.
• Monitor vendor performance to ensure compliance with terms, service level agreements (SLAs), and quality standards.
• Collaborate with internal teams to define vendor requirements and expectations
• Conduct regular performance reviews and audits of vendor deliverables, addressing issues as they arise.
• Support vendor selection process, including issuing RFPs, conducting evaluations, and negotiating contracts.
• Manage vendor contracts, renewals, and any necessary amendments.
• Identify opportunities for cost savings, process improvements, and enhanced service delivery.
• Act as the primary point of contact for vendor-related inquiries or issues.
• Mitigate risks associated with vendor relationships, ensuring business continuity.
• Prepare and present reports on vendor performance, cost savings, and other key metrics to senior management.

Qualifications, Education, Certifications and/or Other Professional Credentials

• Bachelor's degree in Business, Supply Chain Management, or a related field (or equivalent experience).
• 3+ years of experience in vendor management, procurement, or contract management.
• Proven ability to build and maintain strong professional relationships.
• Excellent communication and interpersonal skills.
• Strong analytical skills and attention to detail.
• Ability to work cross-functionally with multiple departments.

Hours & Work Schedule

• Hours per Week: 40
• Work Schedule: Monday-Friday 8:00AM-5:00PM

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

At Citizens, we are committed to fostering an inclusive culture that enables colleagues to bring their best selves to work every day. Employment decisions are based solely on experience, performance, and ability. Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.

Equal Employment and Opportunity Employer

Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.