Commercial Operations Product Support II

Description

The Commercial Operations Product Support II role will focus on activities that directly impact performance and stability of operational processes across Commercial Operations.

Primary responsibilities include

• Driving performance through maturing metrics and management information Supporting operational readiness for change initiatives.
• Creating and maintaining department reporting to drive business results. Work across functional lines of business to identify and lead initiatives. 
• Providing subject matter expertise on operational processes.
• Managing and mitigating operational risks.
• Identifying and implementing process improvements.
• Employing problem solving skills to handle exception processing items.
• Improving client experience.
• Enhancing colleague engagement.
• Assisting in day-to-day operational processing.

Qualifications, Education, Certifications and/or Other Professional Credentials

• 3+ years project management experience
• 5+ years banking experience
• Proficiency in Salesforce, Tableau and Alteryx
• Experience in Business processes and analytics
• Bachelors degree or equivalent experience

Hours & Work Schedule

• Hours per Week: 40
• Work Schedule: M-F 8-5

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

At Citizens we value diversity, equity and inclusion, and treat everyone with respect and professionalism. Employment decisions are based solely on experience, performance, and ability. Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.

Equal Employment and Opportunity Employer

Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.