Student Lending Customer Advisor - TEMP POSITION

Description

2 TEMPORARY CLASSES

First Class to begin April 28-September

Second Class to begin June 2 - Middle of August

You’re made ready for new challenges and opportunities to stretch yourself! In this role, you are responsible for assisting our Lending team as we promote our Student Lending products. You will help reach out to customers as well as manage the increased volume of applications through inbound calls.  Most importantly you will deliver an exceptional experience for all our customers that you interact with.  

Primary responsibilities include

• Proactively reach out to customers to inform them of our product
• Handle incoming calls and provide guidance
• Respond to incoming calls from customers already in process.
• Handle between 50-70 calls per day.

Qualifications, Education, Certifications and/or Other Professional Credentials

• Customer Service Experience
• Ability to use Microsoft Office
• Previous Sales or Call Center experience is also a plus. 
• Candidates must have excellent communication skills and be able to work in a fast paced environment.

Other characteristics include:

• Positive attitude and high energy level
• A "Can-do Attitude" and has the ability to think "Outside the Box".
• Team player; able to work with minimal supervision
• Ability to learn and share new concepts quickly
• Ability to articulate what we have to offer our existing or potential customers

Hours & Work Schedule

Hours per Week: 40
Various Work Schedules - Hours of Operations are Monday-Friday 8:00am-9:00pm and Saturday 8:00am-5:00pm in Irving, TX
Tentative Training Class to begin: April 28th and will run through the beginning of September

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens), provides equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability, or history or record of a disability, ethnicity, gender, gender identity or expression, transgendered and transitioning individuals, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens we are committed to fostering an inclusive culture that enables colleagues to bring their best selves to work every day and where all are expected to be treated with respect and professionalism. Employment decisions are based solely on experience, performance, and ability. We perform our best so we can do more for our customers, colleagues, communities and shareholders.