Servicing Ops Lead

Description

As the Deposit Operations Lead, you will oversee daily activities to ensure that all tasks are performed according to procedures, service level agreements, and quality standards.  This role will also assist in managing colleague caseloads, as necessary.

Primary responsibilities include

• Works on various tasks independently and support colleagues who need assistance completing their work.
• Research and manage complex issues that are escalated by colleagues and assigned by managers.
• Train new or existing colleagues on procedures or new tasks.
• Maintain an inventory of all tasks performed in the department as well as any tasks outsourced to third-party providers.
• Oversees daily activities to ensure that all tasks are performed according to procedures, service level agreements, and quality standards.
• Assist in managing colleague caseloads, as necessary.
• Manage small to medium size initiatives that fall outside of daily BAU activities.  Draft procedure updates for managers.
• Participate in risk remediation initiatives. Participate in technology initiatives.
• Assist with tasks that are assigned by or typically performed by the team manager.
• Participate in conference calls and meetings when management is unavailable.
• Research and respond to requests from business partners.
• Some lifting may be required.

Hours & Work Schedule

• Hours per Week: 40
• Work Schedule: 8am - 5pm

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens), provides equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability, or history or record of a disability, ethnicity, gender, gender identity or expression, transgendered and transitioning individuals, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens we are committed to fostering an inclusive culture that enables colleagues to bring their best selves to work every day and where all are expected to be treated with respect and professionalism. Employment decisions are based solely on experience, performance, and ability. We perform our best so we can do more for our customers, colleagues, communities and shareholders.