Operational Risk Sr Manager - Information Technology

Description

Citizens currently has an opening on our Operational Risk Management Oversight team focused on Information Technology (IT) risk. The role will provide independent oversight, review, and challenge of IT related risks (e.g., Change, Incident, Asset Management, Operations, Business Continuity, Disaster Recovery).  The colleague works with key stakeholders across the enterprise ensuring material risks within these groups are well defined and managed appropriately. It is expected that this colleague has strong domain knowledge of IT risks, standards, best practices, US regulatory requirements and the external environment.

Responsibilities:

• This colleague will be focused on the IT.  Primary responsibilities include independent oversight, review, and challenge of risk management activities within the first line of defense, including the effectiveness of the formal risk program activities. Activities include Risk and Control Self-Assessments, Issues Management, Material Risk Identification, new business initiative risk assessments, and other formal programs. 
• Advise first line risk partners on complex risk issues and challenges, while identifying and assessing aggregate enterprise-wide risks.  Working with key stakeholders, including all three lines of defense, escalate emerging risk issues that require remediation and work directly with stakeholders while driving accountability.  Maintain strong relationships with all three lines of defense, as well as the regulatory agencies.
• Understand the external environment, including emerging risks within the industry and the priorities of the regulatory agencies. Determine how these changes affect the risk profile of the enterprise and work with appropriate stakeholders to ensure mitigation strategies are underway.
• Participate in IT incident response activities to ensure risks are properly assessed in real time and mitigating actions are appropriate.  Post incident, lead or participate in root cause analysis and opine on next steps.
• Lead targeted risk assessments on emerging issues to provide an independent opinion on the impact to the enterprise.
• Operate within existing governance structures with an eye towards making these processes more efficient and effective.  Manage applicable policy and program governance, while performing assurance activities to assess corporate wide compliance.
• The role may be co-located as needed with the relevant business and must be actively engaged to support the business with providing domain-relevant advice, monitoring, and credible expert challenge to ensure the independent Operational Risk Management Program is effectively implemented.

Required Experience

• 4+ years risk management experience from working in financial services industry
• 4+ years demonstrated domain expertise and experience within IT
• Expert knowledge of internal controls and risk assessment
• Experience in an organization that is under strong regulatory oversight and scrutiny
• Proven ability to develop and maintain high impact relationships with senior executives
• Deep understanding of banking products and operations; regulatory requirements; and key processes, controls, and exposure areas
• Decisiveness and sound judgment on a consistent basis
• Proficient use of MS Word, MS Excel and PowerPoint and Visio

Required Skills:

• Influencing and conflict resolution
• Excellent business writing
• Capacity to challenge status quo
• Proven leadership and management skills in a professional environment

Education, Certifications and/or Other Professional Credentials:

• Bachelor’s degree Required
• Certifications Preferred: Certified Information Systems Auditor, Certified in Risk and Information System Controls, Certified Internal Auditor, Certified Regulatory Compliance Manager, Certified Fraud Examiner, Certified Public Accountant or other relevant risk certifications

Hours and Work Schedule: 3 days in the office, 2 working from home

• Hours per Week: 40
• Location: Johnston RI, Boston MA, Richmond VA
• Work Schedule: Monday-Friday

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Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens), provides equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability, or history or record of a disability, ethnicity, gender, gender identity or expression, transgendered and transitioning individuals, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens we are committed to fostering an inclusive culture that enables colleagues to bring their best selves to work every day and where all are expected to be treated with respect and professionalism. Employment decisions are based solely on experience, performance, and ability. We perform our best so we can do more for our customers, colleagues, communities and shareholders.