Commercial Data Strategy & Insights Experience Owner (Hybrid Role)

Description

3 Days Hybrid from any of our locations in Johnston RI,  Iselin NJ, Medford or Westwood MA, Pittsburgh PA, Boston.

Role is not relocation eligible. 

Commercial Data Strategy & Insights Experience Owner 

Commercial Digital & Operations

Client Experience & Digital Capabilities (CX&DC) Town

Citizens Commercial Banking is at the forefront of digital experience transformation, revolutionizing the way businesses operate and interact with their corporate banking partners. Our commitment to innovation and client-centric solutions drives us to reimagine the status quo and create real value through strategic insights, trusted advisory and cutting-edge technologies.

The Data Strategy & Insights Experience Owner is a critical role within the business and its Commercial Digital & Operations team - working to leverage, embed and sustain cutting-edge data science, analytics, decisioning, integration, open/embedded banking, and AI/ML Ops capabilities that are available at Citizens.

The role will require knowledge of commercial banking and the various wholesale banking product categories offered including Commercial Bilateral Credit, Capital Markets (Syndicated Lending, Private Equity, M&A), Treasury (Payments, Cash Management, Liquidity, Corporate Card, Trade and Supply Chain Finance), and Hedging (FX, Rate Derivatives, Commodities). It will provide deep business expertise, strategic leadership and direction, senior data stakeholder engagement, and understanding of client and colleague-enhancing transformational change, including:

· Machine Learning, Predictive and Generative AI

· Internal/external APIs and emerging Model Context Protocols (MCP, A2A, etc.)

· Data aggregation and quality assurance

· Data mastering (Customer, Product, Security, etc.)

· Client experience/journey orchestration and personalization

· Intelligent workflow orchestration via AI Agents

· Inbound/outbound document automation

· Data analytics, decisions and recommendations

· Live model operations processes

Working directly with agile sponsors and leadership, the Data Strategy & Insights Experience Owner ensures the overall data and connectivity vision is defined for Commercial Digital and that multiple business data and AI initiatives are planned and delivered within the broader agile delivery portfolio.

Demonstrable experience architecting, overseeing, deploying or managing some or all of the following data solutions will be highly regarded: Hadoop, Redshift, Snowflake, Data Cloud, Kafka, MLFlow, Informatica, Dataiku, Data Robot, H2O.ai, Databricks, Bedrock, SageMaker, LangChain, Agentforce, LlamaIndex, Mulesoft, OpenShift, UI Path, Alteryx, Tableau.

Responsibilities of the Data Strategy & Insights Experience Owner include:

· Defining our long-term data/open banking vision and championing it with senior leadership

· Developing related product and business strategy; ensuring investments achieve the vision and are sustained within the business once deployed

· Collaborating with cross-functional partners in Technology, Data, Cyber, Design, Risk, and others to deliver the required capabilities

· Ensuring the portfolio meets/exceeds requirements of relevant open banking regulations

· Supporting the Business to deliver new data and connectivity experiences

· Growing, mentoring and collaborating within a high-performing strategy team

The outcome(s) of these large-scale initiatives consume significant amounts of funding and have material impacts upon the success of business strategies and plans. The role requires functional knowledge of data models, architectures and languages as well as strong quantitative, analytical, and program management skills - including experience using agile software development and business delivery methodologies/tools such as Jira (inc. Plans).

Education/Experience Requirements:

· Bachelors degree in a relevant business or technology discipline, or equivalent (10+ years) of data change delivery and management experience in Banking, Management Consultancy, or Enterprise Software (Financial Services) industries.

Pay Transparency 

The salary range for this position is $ 132,097 - $ 220,162 per year  plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience.   

We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of very local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits.

#LI-Citizens1

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.