What to expect from our self-guided assessments
After you submit an application, some roles require a self-guided assessment that could include a virtual job tryout, video interview questions or games to measure core competencies that matter for the role. If a role requires this step, it will be listed on the job description in the “Required” or "Qualifications" section.
Why do I need to complete an assessment?
This unique interviewing opportunity lets you share your skills and experience with our recruiting team in your own words and bring your personality to the interview. This step accelerates the hiring process. Our Citizens recruiters will review your application and assessment, and schedule candidates who are a fit for the role directly with the hiring manager. Interest in these roles are high, so don’t wait!
Tell me more!
- After submitting your application, those qualified will move on to the next step and receive an email/text prompt to begin. This next step must be completed within 7 days of receiving the link. If not completed within the timeframe, your application will be automatically withdrawn from consideration.
- Based on the contact information provided in your application, you can expect email and text message alerts and reminders as you complete the experience.
- Our Contact Center Specialist virtual job tryout takes about 30 minutes, consisting of short exercises that assess core competencies that matter for the role. For example, you’ll showcase your listening and multi-tasking skills in one exercise where you’ll hear simulated customer calls and verify information they share, while also measuring customer satisfaction levels at the same time. In another exercise, you’ll help us understand your personality and work style preferences. You’ll also answer a question on video.
- For Banker, Teller, and Early Career and Internship candidates:
- Set aside 30-45 minutes to complete the experience and choose your preferred device (mobile, tablet or desktop).
- For the self-guided interview, you’ll answer pre-set questions.
- Bring your resume to life by telling your story on video. Lean on your educational or professional experiences and skills to share more about your background, your interest in the role, and how you’d navigate the responsibilities.
- Each candidate is asked the same questions in the same way. Before you begin, you can practice to warm up and get comfortable with the technology. The practice question isn’t recorded and can be completed as often as necessary until you’re ready to begin.
- If you don’t nail answers to questions on the first try, you'll have an opportunity to re-record.
- Following the self-guided interview, you’ll complete games that measure core competencies that matter for the role.
How can I prepare?
- Be camera-ready! Treat the experience as if it were an in-person interview and dress professionally.
- Record yourself in areas without echoes or noise around you.
- You’ll need a smartphone, tablet, or desktop computer with your camera and microphone enabled.
- Make sure you have a strong Wi-Fi connection.
- Be yourself! Let your personality and enthusiasm for the opportunity to become a Citizens Colleague shine.
- Find more video interview tips and tricks from our recruiters here.
We’re committed to ensuring that all interested candidates can successfully participate in our recruitment process. If you’re an individual with a disability or require a reasonable accommodation, please reference our Job Seeker Help policy and follow the instructions.
We partner with HireVue to conduct our assessments. For technical help, visit https://hirevuesupport.zendesk.com/hc/en-us for frequently asked questions, or contact the HireVue support team by submitting this form https://hirevuesupport.zendesk.com/hc/en-us/requests/new.