Skip to main content

Home Mortgage Careers

We believe home is more than a place - it's a milestone. We're making big investments in our colleagues, technology and customer experience to support a best-in-class mortgage business. Whether you're driven by innovation, customer impact or career growth, you'll find the support and opportunities to thrive here.

Career opportunities

Explore our mortgage career areas where you can build skills, gain confidence and make a lasting impact.

  • Mortgage Sales

    Be the trusted partner helping customers navigate their home financing journey. Our Mortgage Loan Officers guide borrowers through personalized solutions that match their goals.

  • Mortgage Operations

    The engine behind the mortgage process. From processors and underwriters to closers, our Operations team keeps everything running smoothly, ensuring a seamless experience from application to closing.

  • Third-Party Originations

    Help scale our reach by building strong relationships with brokers and partners. Our Third-Party Origination (TPO) team expands our impacts by supporting external originators with Citizens' top-tier products and services.

Leadership that moves us forward

Our Mortgage business is led by a team of bold, forward-thinking leaders who are passionate about delivering for our customers and our colleagues. Meet our leadership team and discover how they're shaping the future of home lending.

"Choosing the right partner for the home buying journey is one of the most important decisions our customers make - and we strive to be the company they trust. We foster a culture of excellence, innovation, and collaboration. Our team is dedicated to delivering outstanding service and helping every client achieve their dream of homeownership. Here, your passion in mortgage banking can truly make an impact."

Raman Muralidharan, Head of Mortgage

Where we lend

As a federally chartered bank, we have a nationwide reach for agency lending with portfolio lending services available in all the states below.

BANK FOOTPRINT: Connecticut, Delaware, Florida, Maryland, Massachusetts, Michigan, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, Washington, D.C.

LENDING AREA: California, Georgia, Illinois, Indiana, Kansas, Kentucky, Louisiana, Maine, Missouri, North Carolina, South Carolina, Tennessee, Texas, West Virginia

Products that are ahead of the curve

We offer a wide-range of mortgage products - from conventional and jumbo loans to affordable lending and first-time homebuyer options.

View our comprehensive product suite

Where growth is built in

Our Customer Relations Training program equips you with the tools to form strong relationships and deliver standout service from application to closing and beyond. You'll also have direct access to our servicing partners and escalation teams for ongoing support. 

Collaboration and smooth operation

Our pod structure connects each loan officer with dedicated processor, underwriter and closer to work seamlessly from application to closing. Here's how a collaborative approach helps you succeed:

  • Consistent team structure ensures faster, smoother workflows
  • Paperless processes boost efficiency
  • Load balancing prevents delays and keeps things moving
  • Pre-flight scenario reviews with our portfolio team help set expectations early
  • In-house operation centers provide localized support in Rhode Island, Virginia and New Jersey

Benefits that have your back

At Citizens, your well-being is a priority. Get comprehensive benefits designed to support your health, family, financial future and work-life balance - so you can focus on your personal growth with confidence. From employee stock purchase plans, to parental leave, to health, dental and vision plans that offer preventative care at no cost, we've got your back. Explore our benefits.

Cutting-edge tech and resources

Our tech helps you spend more time on what matters: your customers. We invest in industry-leading technology, marketing, and lead generation tools to help you grow your customer base, connect with Realtor® partners and deliver a seamless homebuying experience. From sponsorship and tradeshow opportunities, to industry events, to social media, digital and print collateral and advertising, our colleagues benefit from an array of marketing support to bolster their business.

Mortgage application systems and loan origination systems

Online hub that simplifies construction loan management and reporting

Industry expert insights, real estate data and calculators

Customer relationship management (CRM) platform that allows efficient lead management

Marketing automation for loan officers

We’re ready to chat with prospective

Mortgage Loan Officers!

Our dedicated mortgage recruiters are ready to connect with jobseekers. If you meet our job qualifications, you can schedule a chat at a time convenient for you to speak with our team and explore opportunities, learn more about our culture, and see how we support the success of our loan officers at Citizens.

Hear from our team

No matter what drives you and your career, we support your goals with a culture that encourages mentoring and empowers you to put your ideas into action. 

– Anne S. Mortgage Loan Officer

Teamwork is key to success. That's why we work in pod structures - loan officers, processors, underwriters and closers work as a team from start to finish on every application.

– Cathy R. Treasury Services Account Manager

Mortgages are offered and originated by Citizens Bank, N.A. All loans are subject to approval. (NMLS ID# 433960)

© 2025 Citizens Financial Group, Inc. All rights reserved. Member FDIC.

}