Home Mortgage Careers
We believe home is more than a place - it's a milestone. We're making big investments in our colleagues, technology and customer experience to support a best-in-class mortgage business. Whether you're driven by innovation, customer impact or career growth, you'll find the support and opportunities to thrive here.
Career opportunities
Explore our mortgage career areas where you can build skills, gain confidence and make a lasting impact.
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Mortgage Sales
Be the trusted partner helping customers navigate their home financing journey. Our Mortgage Loan Officers guide borrowers through personalized solutions that match their goals.
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Mortgage Operations
The engine behind the mortgage process. From processors and underwriters to closers, our Operations team keeps everything running smoothly, ensuring a seamless experience from application to closing.
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Third-Party Originations
Help scale our reach by building strong relationships with brokers and partners. Our Third-Party Origination (TPO) team expands our impacts by supporting external originators with Citizens' top-tier products and services.
Leadership that moves us forward
Our Mortgage business is led by a team of bold, forward-thinking leaders who are passionate about delivering for our customers and our colleagues. Meet our leadership team and discover how they're shaping the future of home lending.
"Choosing the right partner for the home buying journey is one of the most important decisions our customers make - and we strive to be the company they trust. We foster a culture of excellence, innovation, and collaboration. Our team is dedicated to delivering outstanding service and helping every client achieve their dream of homeownership. Here, your passion in mortgage banking can truly make an impact."
Raman Muralidharan, Head of Mortgage
Where we lend
As a federally chartered bank, we have a nationwide reach for agency lending with portfolio lending services available in all the states below.
BANK FOOTPRINT: Connecticut, Delaware, Florida, Maryland, Massachusetts, Michigan, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, Washington, D.C.
LENDING AREA: California, Georgia, Illinois, Indiana, Kansas, Kentucky, Louisiana, Maine, Missouri, North Carolina, South Carolina, Tennessee, Texas, West Virginia
Products that are ahead of the curve
We offer a wide-range of mortgage products - from conventional and jumbo loans to affordable lending and first-time homebuyer options.
Where growth is built in
Our Customer Relations Training program equips you with the tools to form strong relationships and deliver standout service from application to closing and beyond. You'll also have direct access to our servicing partners and escalation teams for ongoing support.
Collaboration and smooth operation
Our pod structure connects each loan officer with dedicated processor, underwriter and closer to work seamlessly from application to closing. Here's how a collaborative approach helps you succeed:
- Consistent team structure ensures faster, smoother workflows
- Paperless processes boost efficiency
- Load balancing prevents delays and keeps things moving
- Pre-flight scenario reviews with our portfolio team help set expectations early
- In-house operation centers provide localized support in Rhode Island, Virginia and New Jersey
Benefits that have your back
At Citizens, your well-being is a priority. Get comprehensive benefits designed to support your health, family, financial future and work-life balance - so you can focus on your personal growth with confidence. From employee stock purchase plans, to parental leave, to health, dental and vision plans that offer preventative care at no cost, we've got your back. Explore our benefits.
Cutting-edge tech and resources
Our tech helps you spend more time on what matters: your customers. We invest in industry-leading technology, marketing, and lead generation tools to help you grow your customer base, connect with Realtor® partners and deliver a seamless homebuying experience. From sponsorship and tradeshow opportunities, to industry events, to social media, digital and print collateral and advertising, our colleagues benefit from an array of marketing support to bolster their business.
Mortgage application systems and loan origination systems
Online hub that simplifies construction loan management and reporting
Industry expert insights, real estate data and calculators
Customer relationship management (CRM) platform that allows efficient lead management
Marketing automation for loan officers
We're ready to chat with prospective
Mortgage Loan Officers!
Looking to join Citizens as a Mortgage Loan Officer? If you meet our job qualifications for the role, you can schedule time with one of our dedicated mortgage recruiters to learn more about the opportunities available, our culture and how we support your success before applying.
Hear from our team
No matter what drives you and your career, we support your goals with a culture that encourages mentoring and empowers you to put your ideas into action.
Teamwork is key to success. That's why we work in pod structures - loan officers, processors, underwriters and closers work as a team from start to finish on every application.
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Supporting Veterans and Military Families at Citizens
Military members demonstrate the ultimate sacrifice. At Citizens, we're proud to support veterans, those who are serving, and those who support them.
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Well-being at Citizens
We invest in supporting wellness across all dimensions of our colleagues’ lives. Care for the whole you is an essential cornerstone of our commitment to you.
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Meet our Mortgage Leadership Team
Discover the leaders driving innovation, culture and growth across Mortgage at Citizens. Learn more about the team shaping the future of home lending.
Mortgages are offered and originated by Citizens Bank, N.A. All loans are subject to approval. (NMLS ID# 433960)
© 2025 Citizens Financial Group, Inc. All rights reserved. Member FDIC.
