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Retail Banking Careers

Our branches are where meaningful connections happen. Every interaction is a chance to make a lasting impact. Our colleagues go beyond transactions to build relationships, offering expert guidance, support and advice to our customers and community partners. We're invested in giving back to our communities, and our retail colleagues play a major role in our volunteerism efforts. Starting your career in a branch can unlock opportunities to grow in any direction your talents take you.

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Career Opportunities

We invest in best-in-class training and development programs designed to build your skills, confidence and expertise from day 1. Explore key roles that can launch or grow your career with us.

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    Teller

      As the face of Citizens, you'll create memorable customer experiences. You’ll play an important role in connecting customers to our Bankers for the next steps.

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      Banker

      Step into a dynamic role where you’ll help customers reach their goals while driving growth for your branch. Our best bankers build relationships to understand customers’ needs, and connect them to Financial Advisors, or other colleagues across the Citizens team for more guidance or planning.

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      Branch Management

      Lead, inspire and make a difference in your community. You’ll drive branch performance, foster sales growth and build a strong branch identity while mentoring a top-performing team. Responsibilities for Branch Managers and Assistant Branch Managers will differ.

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    National presence with local roots

    Our retail branch network has a presence in over 1,000 branches across 14 states and the District of Columbia*.

    Wherever we grow, we remain committed to delivering exceptional service and personalized solutions.

    *as of 6/30/2024

    “Through the valuable advice provided by our colleagues in the branches, we empower clients to take control and succeed in their financial lives. My role is to foster an environment where each colleague feels skilled, confident, and empowered to connect with our clients and help meet their needs in all the communities that we serve.”

    Nuno Dos Santos, Head of Retail Branch Network

    A distinct approach to serving our customers

    We're revolutionizing the way banking excellence is defined for our customers and communities. Our innovative branch models focus on what truly matters - delivering unmatched, best-in-class service while building meaningful connections that go beyond transactions. Together we're shaping a new era of customer centric innovation.

    Acquisition Centers

    Focused on welcoming new customers to create lasting first impressions. As a hub of innovation and personalized care, we deliver tailored services and solutions to inspire trust and connection with us. 

    Advisory Centers

    Focused on empowering customers to achieve their dreams, we specialize in personalized financial planning. With expert guidance and strategic insights, customers can navigate their journeys and turn long-term goals into tangible success.

    Community Centers

    Serving as vibrant hubs for local connections, we blend digital-first banking services with educational resources to empower and elevate the communities we support.

    Core Banking Centers

    Designed to deliver everyday banking essentials and beyond with efficiency and expertise, we deliver high-quality, seamless, service-led support for customers to take control of their financial future.

    Relationship Centers

    Driven by a passion for building meaningful connections, we place customers at the heart of everything we do. We deliver personalized financial guidance and unparalleled service to inspire trust and connection with us.

    Build the career you want

    We're committed to the growth and development of our colleagues, personally and professionally. You can begin your career at a branch, develop your skills, and grow into a role in management or find your way into other areas of the company.

    "I challenged myself to think outside the box and get out of my comfort zone and that rewarded me with even more connections and development of crucial skills!"

    Maria Tsougranis, Former Citizens Branch Manager and current VP, Engagement Manager

    How We Hire

    Our Banker and Teller roles require a self-guided assessment, with a video interview question and games that measure core competencies that matter for the role. Qualified candidates will move on to speak directly with a hiring manager. Click here to learn more about what to expect, and how to best prepare. 

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