Stephanie C., Citizens Content Development & Delivery Partner

After graduating high school, I started college right away but quickly realized it wasn’t the right time for me. I didn’t know what I wanted to do and had family responsibilities that made it difficult to stay focused. I decided to pause my education and work full-time to support my household. A friend told me about Year Up United (YUU). I never imagined it’d be right for me until I decided to learn more. The experience pushed me out of my comfort zone, connected me with peers and mentors who shared similar journeys and gave me the confidence and direction I needed to see new possibilities for my future.

Completing the program gave me a sense of accomplishment at a time when I’d stepped away from traditional college. Personally, it reminded me that there are multiple paths to success and that I could still build a strong foundation for my future even if the journey looked different. Professionally, it exposed me to career possibilities I hadn’t considered before and gave me hands-on experience that strengthened my skills. My experience helped me land my current role - the job description called for at least six months of corporate experience and social media exposure, both of which I gained during my internship in the program. It was a seamless fit between what I’d learned in the program and what the team was looking for at the time. I still benefit from the community and opportunities that came from completing it.

What advice would you give to anyone considering a flexible, short-term learning program? 

Go in with an open mind and give it your all. It might not feel traditional, but programs like this can open doors you didn’t even know existed. You’ll gain professional skills as well as confidence, mentorship and most importantly, to me, a community. All things that matter just as much as a degree. Go into it with intention and effort, and take advantage of what they have to offer.

Desiree L., Citizens Contact Center Senior Specialist

I was thinking about my career and what I was good at – working with people, counting money, and staying flexible. That’s when I said out loud, “Oh, I’ll go be a banker.” The very next day, I found BankWork$. The eight-week course taught customer service, resume building, interview skills, and professional presentation. BankWork$ gave me the confidence and tools I needed to start a career I could truly grow in. It helped me see the bigger picture in programs designed to guide people toward meaningful careers. Professionally, it inspired me to give back. I've spoken at financial education programs, I show people how to manage finances, debt or even build credit. I'm proof that there are many different areas of banking with opportunity to explore and grow.

What advice would you give to anyone considering a flexible, short-term learning program? 

The experience showed me that you can try something you’ve never done before, learn, and build an entirely new career. If you’re considering a flexible, short-term learning program, make sure your schedule is clear and commit fully. The more you put in, the more you’ll get out.

Amos M., Citizens Operational Risk Manager

Skillbridge is a program offered by the Department of Defense (DoD) and is presented to service members as a pathway to employment as they prepare to end their service. I was looking for a way to get my foot in the door with banking, and this was a great way to showcase my strengths with no cost to an employer. I learned Citizens was an approved company when I connected with their recruiting director who advocates for the program with hiring managers. During my internship, I was able to shadow various business lines in Charlotte, NC and see where the first line of defense fit in the equation. I saw how the risk organization at Citizens works together. The welcoming attitude of each colleague I worked with showed me it was a place I'd like to join. 

Skillbridge allowed me to gain my footing with training wheels at an unnerving time. Leaving the military and starting a new chapter in life is scary and this opportunity provided me flexibility and ability to learn about an industry. Other than an Economics Degree from the United States Naval Academy, I had no "experience" in the financial services field. 

What advice would you give to anyone considering a flexible, short-term learning program? 

Take advantage of it! No one cares more about your career next steps than you do. Learn as much as possible and network.

Kasey E., Citizens Senior Recruiting Coordinator

I was first introduced to Year Up United (YUU) during an internship. I quickly fell in love with the enthusiasm that radiated throughout the organization. The dedication of the staff and the success stories of the young adults who completed the program inspired me to join. In my cohort, I was honored to receive what is regarded as the organization’s highest recognition—the Core Values Award. It was deeply validating and made me feel that I was exactly where I was meant to be.

YUU completely transformed my life. It helped me become more compassionate, driven, and dedicated to growth. It opened the door to an incredible opportunity with Citizens, allowing me to build a meaningful career here. It motivated me to return to school and to lead by example, inspiring others through my own journey. The skills I gained during the YUU program continue to influence my work every day. The focus on community building and teamwork has stayed with me and remains an essential part of how I show up as a colleague. These lessons have helped me forge meaningful connections over the years and have made me a stronger, more collaborative professional.  

What advice would you give to anyone considering a flexible, short-term learning program? 

Do it! Every step you take is a step forward when you consistently show up for yourself. You are deserving of great things so make the choice that will set you up for success and lean in to it.