Commercial Operations Product Support III

Description

The Commercial Operations Product Support III role will focus on activities that directly impact performance and stability of the systems that support operational processes across Commercial Loan Operations. As a key member of the Platform Experience Team, it will serve as a commercial loan business process expert on AFS and LoanIQ project implementations throughout the lifecycle.

Primary responsibilities include

• Driving performance by identifying system efficiencies that will improve business processes 
• Supporting operational readiness for change initiatives.
• Providing subject matter expertise of system functionality to support operational processes.
• Managing and mitigating operational risks associated with Commercial Loan platforms
• Identifying and implementing process improvements.
• Employing problem solving skills to handle exception processing items.
• Improving client experience.
• Enhancing colleague engagement.
• Assisting in day-to-day operational processing questions as related to commercial loan platforms
• Providing guidance and support to end-users on system functionalities and best practices

Qualifications, Education, Certifications and/or Other Professional Credentials

• 3-5 years’ experience in commercial lending operation or operational support team
• Strong understanding of the project lifecycle
• Advanced knowledge in commercial lending applications (AFS,LIQ)
• Advanced knowledge of commercial loan products and lifecycle processes
• Excellent written and verbal skills
• Excellent customer service skills
• Excellent problem-solving skills
• Strong analytical skills
• Efficient time management skills
• Excellent interpersonal skills: Ability to work effectively in a collaborative team environment
• Self-thinker: able to work through issues and escalate only when appropriate
• High attention to detail with the ability to maintain accurate documentation

Hours & Work Schedule

• Hours per Week: 40
• Work Schedule: 8:30 am – 5:00 pm

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens), provides equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability, or history or record of a disability, ethnicity, gender, gender identity or expression, transgendered and transitioning individuals, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens we are committed to fostering an inclusive culture that enables colleagues to bring their best selves to work every day and where all are expected to be treated with respect and professionalism. Employment decisions are based solely on experience, performance, and ability. We perform our best so we can do more for our customers, colleagues, communities and shareholders.