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Our Commitment to 
Workforce Development

At Citizens, building a future-ready workforce drives everything we do. It’s how we set up our company, colleagues, and communities for long-term success. By investing in professional growth and creating meaningful community partnerships, we help people unlock opportunities and shape brighter futures.

Microcredentials Unlock Skills and Employment

What if the fastest route to your next career move isn’t a four-year degree, but a focused credential that gets you job-ready in months? Microcredentials are short-term, skill-specific learning programs designed to bridge the gap between education and workforce needs. Unlike traditional degree programs, these focused credentials take less time and resources to complete while providing learners with industry-recognized qualifications tailored to specific career paths.

The Citizens Community College Accelerator has helped fund microcredentialing pathways for a range of skills needed in roles spanning hospitality, software engineering, medical and pharmacy, banking, insurance sales and more. Since 2021, we’ve committed $2 million to Education Design Lab (the Lab) to bring their Community College Growth Engine to community colleges across the country. Working directly with community colleges, the Lab helps convene local industry leaders and colleges to establish and grow microcredential programs that upskill students to learn the specific skills needed to succeed in fields in high demand in that region. 

Could one of these Citizens-supported community colleges be awaiting your application?

A journey
across possibilities

We’re proud to make possible a Public Television documentary by Roadtrip Nation to showcase the transformative power of short-term microcredential programs. The film will follow three selected “roadtrippers” as they travel across the U.S., sharing their own journeys and meeting professionals whose microcredentials were pivotal in accelerating their careers. 

Learn More

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Ready to grow? You’ve landed in the right place.

We build innovative and impactful partnerships with national and local community nonprofits to provide accessible upskilling and reskilling services that create pathways to in-demand, well-paying careers. The links below highlight select nonprofit partners that support job training, career readiness/education, internship and apprenticeship programs by state*:

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Real colleagues
share their story

Our Citizens colleagues have grown, pivoted, and succeeded with the help of a microcredential program. "I found the BankWork$ program gave me the confidence and tools I needed to start a career I could grow in." -Desiree L. Citizens Contact Center Sr. Specialist

Read colleague stories

Development starts within our own walls

We know building the workforce of the future starts with us. We believe that every colleague should be given the ability to shape their own career journey, grow, adapt, and succeed in a world of ever-changing skills. 

It’s critical that colleagues have a continuous learning mindset—not just focusing on the skills needed today, but building the skills they’ll need tomorrow. We’re investing in tools and resources to help our people upskill, reskill, and embrace a growth mindset, so they’re prepared to thrive in a transforming workplace. -Susan LaMonica, Chief Human Resources Officer

Learn about the ways our colleagues grow their careers and skills here.