Go where colleagues are empowered, supported and committed.
At Citizens Bank, our mission is a simple one – help our customers bank better every day by finding, supporting and empowering colleagues who take pride in helping people reach and exceed their financial goals. No matter how big or how small.
We understand our customers because we are just like them. We know what it’s like to save for retirement. Buy your first car or house. Send a kid or two to college. And we bring that knowledge and unique perspective to work with us, each and every day.
Now’s the perfect time to join us
We’re recently coming off the largest IPO in banking history. Transforming our bank. Rapidly growing our business and empowering and exciting our work force like never before. This means opportunities to lead and advance, make an impact, to do more and be more are at an all time high. It also means we look for and reward people who aren’t afraid to raise their hand, embrace new challenges and show us a more innovative or better way.
Join us and see just how far you can go in an energized environment committed to customer and colleague success.
The many benefits of a great bank
We also believe that great work deserves great rewards and know that, as a colleague here, you'll go above and beyond for our customers every day. That's why we provide benefits that are among the industry's best and go above and beyond for you.
A variety of options around comprehensive Health Benefits (Medical, Dental, Vision, Pharmacy)
Generous Paid Time Off (PTO): Anywhere from 18-27 days dependent on role plus 10 paid bank holidays
401k/Retirement Plan: Enroll upon start, matching 100% of first 4 percent contributed plus a 2% additional annual (match begins after one year of service)
Employee Stock Purchase Program: Available to anyone who works 20 hr./wk. or more (10% discount, quarterly enrollments, no waiting period to sell)
Bank Services discounts for our Colleagues:
Circle Gold Banking with no monthly maintenance fee, which includes no annual fee Overdraft Line of Credit
Preferred rates on Savings, CD and Money Market accounts
Discounts on home equity and mortgage rates, savings on mortgage closing costs
No fee for standard check styles, no-fee stop payments, and official bank checks
Discounts on private loans for students and borrowers
Credit cards with preferred rates to fit your life, and more
Adoption Assistance/Adoption Leave: Financial assistance up to the maximum amount allowed under IRS regulations and one week of paid leave per adoption
Educational Assistance Program: Tuition reimbursements for courses that help advance your career
Infertility Coverage: Medical & prescription benefits for infertility treatment that are among the industry's best
Colleague Recognition Programs
Life and AD&D Insurance
Critical Illness & Accident Insurance
Long-term Care Insurance
Reimbursement Accounts: Health Care and Dependent Care
Domestic Partner Coverage: Medical, Dental, Vision, Spouse Life and AD&D benefits are available for same-sex and opposite-sex domestic partners
Health Advocate: If you participate in our health plan, you can take advantage of this service to find qualified doctors, identify "best-in-class" medical institutions for a serious illness or injury, handle elder care issues, and resolve eligibility, benefits and claims issues
LifeCare Discount Center: A comprehensive site that brings more than 300 special Citizens Bank discounts to your desktop, including theme park tickets, movie tickets, gym memberships, and more
WageWorks® Commuter Program: A program to help you save money on commuting expenses
Legal Services Plan: Gives you access to a network of participating attorneys for consultation and advice
Pet Insurance: Group discount on comprehensive medical coverage for your pets for unexpected illnesses or accidents
Citizens Bank Scholars: Scholarship program for your dependents
Employee Assistance Program
What’s more, you’ll also enjoy a work-life balance that’s actually that – balanced. From flextime and reduced work schedules, to work-from home, part-time, job sharing and telecommuting opportunities dependent on department and location, we believe in making your life easier and more family-friendly so you can be more effective on the job and off.
Every background. Every origin. Every culture. At Citizens, we all band together to serve our customers and our colleagues. Here, we strive to build a diverse and inclusive organization positioned to support the growth of our colleagues and our communities. We are also proud of our strategic partnerships with a number of diversity-focused organizations. Every day, we promote our opportunities to become part of Citizens through diverse recruitment advertising, community outreach and career fair sponsorships.
We also believe that a diverse supplier base is critical to a successful business and an important part of our culture. To that end, Citizens Bank has a Supplier Diversity Program that promotes an inclusive business environment and helps sustain economic growth by striving to support minority- and women-owned enterprises.
2015 Black EOE Journal "Best of the Best"
Citizens Bank is recognized as "Best of the Best" in relation to outreach and accessibility to the African-American population.
2015 Hispanic Network Magazine "Best of the Best"
Citizens Bank is recognized as "Best of the Best" in relation to outreach and accessibility to the Hispanic population.
2015 Professional Woman's Magazine "Best of the Best"
This award identifies Citizens Bank as "Best of the Best" in relation to outreach and accessibility to the female population.
2015 GI Jobs Military Friendly Employer
GI Jobs recognizes select companies who meet the criteria of "Military Friendly Employer" designees, based upon a company's long-term commitment to hiring former military, recruiting and hiring efforts and results, policies for Reserve/Guard members called to active duty, and the presence of special recruitment military programs.
Community Commitment Awards
2015 Consumer Bankers Association Joe Belew Award
This award recognizes the efforts of member banks whose innovative solutions address pressing social issues. Citizens was honored for the Citizens Helping Citizens Manage Money program, with a particular emphasis on a financial education initiative in West Philadelphia that serves those in deep poverty who have historically lacked the resources and support system to break the cycle of poverty and attain financial mobility.
2014 SPONSORIUM Award – Citizens Bank
Citizens Bank was awarded with a 2014 SPONSORIUM Award, honoring companies from around the world who are improving the quality of community life in their local markets and globally.
2014 “What’s Right about RI” Award
Citizens Bank was honored as a prospering company by “What’s Right about RI,” a committee made up of business, community, and non-profit organizations which highlights the positive things happening throughout the state.
Learn more by viewing a full list of our awards and our recognition.
The Citizens Connection
Mortgage Loan Officer Resources at Citizens
Mortgage Loan Officers at Citizens are provided world-class resources to do what they do best: help homeowners. See what we offer.