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Why Citizens Bank?

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At Citizens Bank, we believe it’s important to give the kind of experience to customers that we ourselves would expect if we were in their shoes – it’s why we pride ourselves in creating an environment that showcases our care of and dedication and to banking.

We’re proud to report that Citizens Bank has been named one of the Most Reputable Banks in the country, according to the American Banker/Reputation Institute Survey of Bank Reputations. This recognition reflects our commitment to helping customers Bank Better.

When it comes to banking, providing excellent service is a key to success.

“Our plan to become a top-performing regional bank is built on our commitment to provide Citizens Bank customers with the best possible banking experience, and we are pleased to see this year’s survey confirm the progress we are making,” said Brad Conner, Vice Chairman and Head of Consumer Banking.

Designated one of the Best Banks in America by Money magazine in both 2014 and 2015, Citizens also has consistently received national recognition from industry analysts at Javelin Associates for the quality of its mobile banking apps.

Earlier this year, Citizens Commercial Banking was honored with the Greenwich Middle Market Banking Excellence Award in the Northeast for overall Client satisfaction. Most recently, Citizens’ commitment to diversity resulted in recognition from Professional Woman’s Magazine, Hispanic Network Magazine and Black EOE Journal.

This recognition reflects the hard work of Citizens colleagues and the significant investments we have made in our products and services that are helping our customers bank better.

With our customers’ perception on the rise, we too must hold the bar high for ourselves. This recent rankings report is no indication that we’ll stop providing high-level service to our Citizens. In fact, the opposite is true. We’ll use this as a testament to continue our efforts.

© 2015 Citizens Financial Group, Inc.