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Virtual Assistant Engineer


Westwood, Massachusetts, United States

200 Station Drive

Req. Number: 215815

Full/Part Time: F

Shift: 1st Shift


As a Virtual Assistant Engineer, you will work alongside talented colleagues as you pursue a broad range of initiatives focused on delivering world class virtual customer service experiences. By leveraging your technical skills and thirst for innovation, you will produce disruptive technologies that will ensure Citizens market leadership. As a future leader, you will work on multiple solutions spanning our consumer banking applications.

The Virtual Assistant Engineer l will be responsible for:

  • Designing, modifying, developing and implementing technology solutions for simple and more complex AI driven virtual assistants, including using natural language interactions, machine learning, and integration with back-end systems; building modern, architecturally sound components, tools and applications to meet mission-driven strategic business goals.
  • Participating in an environment rapidly transforming to the Agile methodology, adhering to best practices and collaborating effectively with your teammates.
  • Infusing quality of service characteristics, such as scalability, manageability and maintainability, into distributed service-based framework to create or expand business or technical capabilities.
  • Employing industry best practices to evaluate, correct and prevent vulnerabilities during the software development process. 
  • Documenting development iterations; ensuring the quality of technical documentation; creating progress reports.
  • Participating in code and design reviews with network, infrastructure and solutions engineering teams to ensure that solutions meet current enterprise standards.


  • Hands-on experience around implementing conversation services solutions using chatbot and related integration 
  • Responsible for building out custom chatbot components and conversational flow based on client requirements and customer experience mindset
  • Experience in developing chatbot and web services design, development, testing, and maintenance 
  • Translating business requirements to bot specific journeys/workflows 
  • Work alongside a solutions architect, other developers, and testers alongside the Product Owner in an Agile environment  
  • Strong programming skills, strong IT background


Qualifications & Experience

  • Experience working with AWS Lex or similar chatbot tools/applications in nontrivial/real-world application 
  • Awareness of machine learning and deep learning, including CNNs, RNN, LSTMs, and the latest research trends 
  • Experience with Python or Java 
  • Experience working with custom API integrations 
  • Experience working on Agile development teams 
  • Experience in CICD, Git, unit-testing, and source code management 
  • 3+ years of hands-on experience with more than one programming language; Python, R, Scala, Java, SQL 

Education and Certifications

  • Required: Bachelor's degree in Software Engineering, Computer Science, Engineering, Mathematics or related discipline



We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more.

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Awards We've Received


Human Rights Campaign Best Places to Work for LGBTQ Equality


Dave Thomas Foundation Best Adoption-friendly Workplace


DiversityInc Top 50 Companies for Diversity


Military Friendly Employer