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Does recent news have you questioning a career in banking? Citizens is well capitalized, has a strong liquidity position and is regulated by the Fed and OCC.

Student Lending Product Manager – In-School

Product Support

Westwood, Massachusetts; Johnston, Rhode Island; Pennsylvania; Remote

Job ID: 25156

Full/Part Time: Full Time

Shift: 1ST


As an employee of Citizens you become a part of an organization committed to serving customers, colleagues and communities in which we do business. Citizens is an established and successful financial services company with national presence and the ability to conduct business globally.  We are committed to offering comprehensive and competitive benefits, encouraging our colleagues to develop and grow their careers, and providing a fiscally sound and stable work environment while delivering to our customers.

Citizens Consumer Deposit and Lending’s mission has long been delivering the simplest, fastest, most hassle-free banking experience in the U.S.  

Reporting to Head of Product and Portfolio Management, this role supports strategy development and execution for Citizens’ $10.0B Student Lending portfolio.  This highly flexible and customer-focused leader will have a broad background in finance, pricing, credit, portfolio management, and business analytics with an emphasis on consumer lending P&L management.  The successful candidate will work in close collaboration with partners in Finance, Pricing, Credit Risk, and Marketing to develop strategies and drive delivery of growth and profitability targets.  This position will also be responsible for related business analysis, operational support, and product management activities. 


Lead the product management function for the In-School education finance business, ensuring delivery of growth, credit performance, and margin objectives by driving a well-coordinated and highly integrated partnership with Marketing, Pricing, Analytics, and Credit Risk; Specific areas of focus include maintaining acceptable originations while preparing for future growth as market expands. Build for the future to ensure that Citizens is able to capture market share as market allows.

Drive collaboration across all relevant stakeholders in developing budgets and forecasts, actively driving discussion of strategies and expected portfolio behaviors to drive effective prioritization and achievement of business goals. 

Evaluate new opportunities to drive growth, profitability, and efficiency in the business, informed by a deep understanding of customer needs, industry expertise, and effective management of P&L trade-offs

Continuously monitor relevant industry, competitive, and economic trends and develop action plans to capitalize on emerging opportunities and proactively manage risk


  • 10+ years of progressive growth of responsibilities in financial services product P&L management, with strong understanding of finance, analytics, and credit risk management. Prior student lending experience a plus, but not required.
  • Strategic thinker and planner with the ability to effectively manage competing priorities, optimize trade-offs, and drive execution
  • Strong understanding of current technologies deployed for effective retail financial services delivery.
  • Active risk manager with ability to understand and mitigate risks inherent with lending, without trading off growth objectives and overall customer experience.
  • Expert manager of internal and external relationships
  • Clear and articulate communicator with strong personal presence who establishes credibility and drives alignment across stakeholders.
  • Bachelor Degree Required - Business, Finance, Economics, or related quantitative discipline; Master’s Degree preferred

Hours and Work Schedule

Hours per Week:40

Work Schedule: M-F 8-5

The salary range for this position is $99,450-$150,000 plus an opportunity to earn additional incentive earnings. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience.  ​

We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of very local and state jurisdiction in the United States. For an overview of our benefits, visit

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

At Citizens we value diversity, equity and inclusion, and treat everyone with respect and professionalism. Employment decisions are based solely on experience, performance, and ability. Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.

Equal Employment and Opportunity Employer

Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.


We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more.

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Awards We've Received


The Banker’s Bank of the Year


Dave Thomas Foundation for Adoption Top 100 Best Adoption-Friendly Workplace


Noteworthy Company for Diversity


Human Rights Campaign Best Places to Work for LGBTQ Equality


Military Friendly Employer

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