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Lending Innovation and Delivery Partner

Marketing, Digital Experience, and Communications, Lending, Product Support

Westwood, Massachusetts; Johnston, Rhode Island

Req. Number: 222437

Full/Part Time: F

Shift: 1st Shift


Citizens Consumer Lending’s mission has long been delivering the simplest, fastest, most hassle-free banking experience in the U.S.!

We are looking to take our NextGen Lending experience to the next level through our Innovation and Delivery team!

This team will be on the forefront of innovation for NextGen delivering outstanding experiences for customers while driving sound performance for the bank. The NextGen Lending Innovation Partner collaborates with digital, marketing, technology, and analytics partners to prioritize and deliver on the strategic vision with a focus on a digital first experience from application to closing.

You'll have an incredible opportunity to help with the implementation of product roadmaps and capabilities to support business and customer needs. Using agile methodologies and partnering across the organization you'll drive the continued transformation from a project-based to a product-based organization focused on improving the value of the customer experience.

The Innovation Partner will use a collaborative approach and “digital-first” mentality to help build and implement innovative solutions. You'll work side by side with like minded colleagues to cultivate an agile approach across product teams to drive optimal team performance.

Finally, this colleague will identify trends in the external marketplace to ensure adoption of the product, and that the product is designed with the customer in mind. In collaboration with the internal partners, will also co-develop the roadmap for continuous growth and improvement of product outcomes and customer experience.


Translate strategy into concrete tasks, and interact with cross-functional groups to ensure execution on those requirements. Create, prioritize and refine backlog along with Neighborhood Lead to deliver the most valuable work first, while ensuring technical integrity of all features or components. Frequently review and analyze metrics and results to update to essential team members on progress against product roadmap.

Partner with other Experience Owners (Product Owners), operations, sales, training, legal/risk/compliance, and product team(s) to ensure all requirements are met and you are considering the needs of the business. Proactively drive and facilitate team continuous discussion of innovative ways to improve products and services. Set ambitious and clear product vision, strategy, and Objectives and Key Results aligned to metrics; communicate to partners, the team, and the rest of the unit.

  • Serve as key leader on agile team(s):
  • Empower pod members to continuously learn and a grow.
  • Prioritize work against clearly defined goals.
  • Support an agile mindset as we transition to a more customer-obsessed organization. Provide oversight to ensure alignment with agile/scrum practices. Participate in scrum of scrums ceremony aiding in impediment removal and owning applicable tasks.
  • Connect with pod members on performance, and work with the Agile Coach and Scrum Master to evaluate the performance of the Pod and its members.


  • 10+ years of experience in product development, marketing, strategy, digital, process/user interface design.
  • Knowledge of agile approaches (e.g., XP, Kanban, Crystal, FDD) as well as design thinking and front –to-back process reengineering and automation.
  • Extensive experience providing technical solutions to functional challenges.
  • Consistently applies current procedures and technologies to resolve business issues.
  • Substantial knowledgebase of relevant products/services which is broad, current and technology focused.
  • Ability to link and synthesize data and research across the business and external market to drive product development and enable digitization.
  • Coaching and leading teams on the advanced use of requirements analysis tools and services, including prototyping and use-cases.
  • Producing detailed functional and information requirements models and documentation, including significant story telling expertise to ensure impact and agreement.
  • Training teams’ requirements analyses and quality reviews.

Required Competencies:

  • Focus on the Customer (customer orientation)
  • Unlock Potential (management development)
  • Drive Outcomes (execution)
  • Innovation
  • Technical Excellence / Products & Services (extensive and current knowledge of relevant product(s))
  • Agile Methodologies
  • Requirements Analysis (e.g., design thinking)

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Hours and Work Schedule:

Hours per Week: 40

Work Schedule: M-F 8:00-5:00



We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more.

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Awards We've Received


Human Rights Campaign Best Places to Work for LGBTQ Equality


Dave Thomas Foundation Best Adoption-friendly Workplace


Noteworthy Company for Diversity


Military Friendly Employer