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Citizens Pay Vendor Management Specialist

Product Support, Operations

Westwood, Massachusetts; Johnston, Rhode Island

Req. Number: 226159

Full/Part Time: F

Shift: 1st Shift


Citizens Pay is a fintech business powered by a national bank. Recognized as a leader in product innovation, Citizens has built ground-breaking point of sale (P.O.S.) Financing programs for some or the largest retailers in the country! The team is rapidly growing its merchant relationships across industry verticals and is searching for an experienced developer of new business to play a key role in its growth.

The objective of the Vendor Management Specialist is to independently handle the vendor relationship and Third Party vendor oversight through the on-boarding / off-boarding process, business line specific issue resolution and periodic reviews. This individual will help ensure that contract and Statements of Work service levels for assigned third parties are adhered to both from an operational and regulatory standpoint. This role will operate within Loan and Specialty Operations Vendor / Agency Management and the primary responsibilities will include (but will not be limited to):

Hold vendor / agencies accountable for achieving monthly financial targets and/or operational metrics

Gather and Review Third Party scorecards prepared by Data Management and Reporting used for Service Level Agreement dashboards. Manage the coordination of periodic vendor business reviews as defined in policies and procedures. Acting as point of escalation for issues identified by the Operations Vendor Management Office or other assessment groups Advising and assisting in resolving ORC issues as needed. Facilitating discussions in the resolution of performance, risk and compliance issues identified during monthly Service Level Agreement reviews and site visits. Work with the Operations Vendor Management Office in the execution of contract renewals and new Statements of Work in accordance with policy guidelines; and coordinating with key stakeholders and Business Line Manager

Act as point of contact to external vendors on all aspects of debt collections.


  • Relevant Third Party Management exposure and/or experience
  • Experience in analyzing and presenting performance metrics and results to a Third Party vendor
  • Willingness to travel as the need arises
  • Working knowledge of Consumer and Commercial Regulations
  • Ability to assess, identify and mitigate risk issues early in the process, including the accurate allocation and management of such risks.
  • Strong organizational, communication and planning skills
  • Strong interpersonal skills to interact with project teams and multiple departments and vendors to achieve project objectives.
  • Proficiency with MS Office skills including MS Word, MS Power Point, and MS Excel.
  • Ability to perform in a high paced environment and meet monthly operational goals and Service Level Agreements.
  • Ability to plan and prioritize workload
  • Make independent decisions and exercise good judgment.
  • Ability to communicate and drive results
  • Proven experience Banking/Collection/Vendor Management preferred


Bachelor degree in business or a related technical field preferred

Hours & Work Schedule

Hours per Week: 40

Work Schedule: Monday-Friday 8:00AM-5:00PM

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.


We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more.

View Benefits

Awards We've Received


Human Rights Campaign Best Places to Work for LGBTQ Equality


Dave Thomas Foundation Best Adoption-friendly Workplace


Noteworthy Company for Diversity


Military Friendly Employer

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