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Business Banking Portfolio Manager IV

Business Banking

Westwood, Massachusetts; Pittsburgh, Pennsylvania; Johnston, Rhode Island


The Business Banking Portfolio Manager IV (PM IV) position is responsible for effective credit administration with particular emphasis on adherence to credit policy and requirements, financial analysis/modeling, risk evaluation, and on-going portfolio maintenance activities.  The PM IV is responsible for ensuring overall portfolio performance and asset quality remains strong and is able to independently address and develop strategies and actions to resolve issues that could increase risk and/or create loss for the Bank.  The PM IV will escalate high risk situations in a timely manner.  The PM IV will manage relationships with TCL between $1MM - $10MM, with particular emphasis on the larger (>$3MM) more complicated relationships.  Expected high degree of technical competency in credit analysis.

The PM IV will independently interact with Senior Management, Sales Team, Credit Officers, and MAD/CRM, in order to discuss and resolve risk related issues.  PM IV independently reviews financials and makes recommendations for approval of annual review/renewal and/or modifications within delegated lending authority.   

Primary responsibilities include:

  • Assume the responsibility to protect and preserve the integrity of the pooled or individual portfolio while accurately assessing and managing risk and managing the annual review process by means of recommendation.  
  • Applies credit skills, product knowledge, industry analysis, and sound judgment to assess and manage credit risk effectively.  
  • Exhibits knowledge of various types of loan terms, structures, and conditions and understanding of loan documentation.  
  • Consistently adheres to all regulatory compliance requirements.  
  • Accurately test covenants and recognize various events of default while assisting with the recommendation and implementation of strategy and action planning.
  • Approve credit requests using Self Sanction Decision Tree Authority (when individual credit/lending authority has been approved)
  • Effectively maintains high quality credit file documentation in a paperless environment.  
  • Effectively tracks and monitors financial statement requirements; reviews Borrowing Base certificates.  
  • Consistently adheres to all Service Level Agreements when customers are in need of modifications or collateral release etc.
  • Credit experience and skill set with complex credits, organization structures, documentation, covenant structures and/or collateral structures.
  • Exhibits comprehensive written and verbal communication skills.   Regularly interacts with and develops relationships with existing Relationship Managers (RM), Market Managers (MM) and Credit Officers.  
  • Duties may also include mentoring junior colleagues.  Pro-actively builds relationships both within department and across business unit.  
  • Shows ability to make recommendations to Credit Officers around credit decisions.  Develops an understanding of cross sell services and can convey benefits of such on assigned portfolios.

Qualifications / Experience

  • 5+ years of experience and exhibited high degree of technical competency in various aspects of commercial lending /portfolio management including financial analysis and credit structuring, understanding and applying credit policy, and credit monitoring and risk administration practices.  
  • Expected to have high level of credit and documentation experience.  
  • Must be skilled in proposing and negotiating and recommending credit and covenant structures for approval.
  • Must demonstrate practical and conceptual knowledge of credit and risk analysis.


  • Bachelor's Degree
  • Preferred: Master' Degree

Hours & Work Schedule 

  • Hours per Week: 40
  • Work Schedule: Monday-Friday

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

At Citizens we value diversity, equity and inclusion, and treat everyone with respect and professionalism. Employment decisions are based solely on experience, performance, and ability. Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.

Equal Employment and Opportunity Employer

Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.


We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more.

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