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Business Banking Relationship Manager I

Business Banking

Warminster Heights, Pennsylvania

Business Banking Relationship Managers provide leading solutions while growing their relationships, customer base and earning potential. A working knowledge of commercial credit and access to a competitive product suite means you are able to help customers with annual revenues of $500K–$5M in good times and in bad. You'll be empowered to grow your book of business and your career.

  • Job Type: Full-time
  • Job Level: Experienced
  • Travel: Locally within market

Success Profile

In order to succeed as a Banking Relationship Manager I and grow your career within Citizens, you'll need to excel within the following criteria:

  • 10

    Effective Communication

  • 7


  • 7

    Problem Solving

  • 10


  • 9

    Relationship Management

  • 8

    Addressing Customers' Needs

Ready to Thrive

Choose from medical, dental and vision care options that offer preventative care at no cost.

Enjoy up to 27 days of PTO, plus 10 paid holidays, paid parental leave and flexible work arrangements.

Gain access to competitive products, streamlined lending tools, and collaborative support teams.

Develop and grow your skills through regular training offerings, and tuition reimbusement for approved certificate and degree programs.

Make a difference in the community by helping local businesses thrive, and give back through volunteering.

Earn a competitive salary, and participate in our generous 401(k) and stock purchase programs. Get discounts on banking products, gyms, dining and more.

Job Description

Job ID 223171 Date posted 04/05/2022

Warminster Heights, Pennsylvania

Shift: 1st Shift


Citizens Bank is seeking a motivated, highly successful, proven Relationship Manager with experience in moderately to less complex portfolios, and a strong grasp of sales and credit skills. This senior level performer is expected to be able to have an immediate impact. We reward you with an uncapped incentive opportunity and the ability to grow your career with a world class organization.

  • Develop consultative relationships with small business clients in your target market with annual revenues ranging from $500K-$5MM.
  • Understand the client needs, provide value added solutions, manage a portfolio of existing customers and drive new commercial customer relationships.
  • Partner effectively with an award winning business banking team offering a  wide array of product solutions that will enable you to enhance the customer experience, increase loyalty and improve the profitability of customer and the Bank
  • Complete Business Banking University and Drive Sales training in your initial four week orientation and a commercial credit training program to insure you’re prepared to identify, assess and mitigate lending risk.
  • Maintain strong market knowledge and develop, retain and expand relationships with Centers of Influence ie. CPA’s and Attorneys.
  • Actively engage in meaningful community activity to expand potential customer base.


  • 2+ years in a Business Banking Relationship Manager role or related business lending experience preferred.
  • Business to Business sales experience required.
  • Motivated self starter with demonstrated leadership ability and potential.
  • Successfully operate in a “team” atmosphere building upon and leveraging strong internal and external network.
  • Ability to succeed in a fast paced, demanding sales culture with measured routines and goals aimed at new loan and deposit generation, cross sales, customer service and satisfaction
  • Proficiency with portfolio/account management preferred.
  • Ability to understand core business products and services. Proven track record of sales and outside calling skills.
  • Excellent communication (written & verbal) and interpersonal skills.
  • Ability to develop strong customer and colleague relationships.
  • Bachelors Degree or equivalent combination of education and experience, required. 

Hours & Work Schedule

Hours per Week:  40 Hours
Work Schedule: Monday thru Friday 8am-5pm

Awards We've Received

Human Rights Campaign Best Places to Work for LGBTQ Equality

Dave Thomas Foundation Best Adoption-friendly Workplace

Noteworthy Company for Diversity

Military Friendly Employer


Ready to Work with Great People