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Remote Commercial Agency Services Specialist (Remote)

Commercial Banking, Corporate and Administrative

; Massachusetts

Req. Number: 219435

Full/Part Time: F

Shift: 1st Shift


This position is responsible for the administration and processing of transactions of syndicated loans where Citizens Bank serves as Lead/Agent bank.    The incumbent ensures the timely and accurate execution of loan servicing and maintenance activity throughout the life of the loan.

Primary responsibilities include:

  • Management of centralized mailbox used for all loan servicing requests and inquiries
  • Balance billing and general ledger accounts and systems, monitor reports and escalate aged/exception items
  • Assist with management of Loan IQ queues for scheduled loan servicing activities to include distribution of related reports
  • Generate and distribute daily/weekly activity reports
  • Fulfill routine non-monetary transactions such as Address/Contact updates, Notice requests, Wiring instructions and Call-back verifications
  • May provide back up and support to the Commercial Loan Servicing Department as needed
  • Performs additional duties, departmental cross-training and participates in special projects as required


  • 2+ Years experience working with Syndicated Loans 
  • Experience reviewing Commercial loan documentation
  • 1+ years experience in an Agency Services role
  • General Ledger balancing experience
  • LoanIQ experience preferred


Bachelor degree preferred

Hours and Schedule:

Hours: 40

Schedule:M-F 8-5

This position is not available in Colorado. 



We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more.

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Awards We've Received


Human Rights Campaign Best Places to Work for LGBTQ Equality


Dave Thomas Foundation Best Adoption-friendly Workplace


Noteworthy Company for Diversity


Military Friendly Employer