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Senior People Analytics Analyst

Data Analytics, Human Resources, Student and Recent Graduates

Stamford, Connecticut

Req. Number: 224158

Full/Part Time: F

Shift: 1st Shift

Description

The Human Resource Analytics team at Citizens Bank leads the organization’s understanding of workforce insights and organizational health. We evaluate talent and culture information to make evidence-based decisions and create a stronger workplace experience. Our team uncovers holistic data-driven business opportunities across the talent lifecycle to enable transformational change and operational efficiency.

The ideal candidate possesses strong quantitative skills, is capable of managing multiple projects simultaneously, and is passionate about influencing stakeholders with data and insights. An “outside in” perspective, high intellectual curiosity, and a consultative posture are additional important skills to possess in this role.

HR/People Analytics Analyst responsibilities:

  • Conduct workforce analyses, identify root cause(s), and develop recommendations to influence business solutions. Connect quantitative/inferential analyses to strategic issues to support a compelling argument for action.
  • Address ad hoc reporting and analytics requests, with an eye on addressing the underlying business challenge and seizing opportunities to encourage self-service on routine queries, where possible
  • Build recurring reports to support business needs and HR processes
  • Leverage tools, such as SQL, Tableau, and Excel with large data sets to build analytics at scale; educate partners on the different tools and services that are available to them
  • Effectively communicate with cross-functional partners and internal teams to deliver solutions in a timely fashion, using storytelling to present data in a persuasive manner
  • Create clear requirements for technology enhancements and business processes
  • Assist with data hygiene, lineage and other data governance activities
  • Work closely with analytics professionals on strategic projects.
  • Proactively manage stakeholder expectations, manage escalations and resolve issues in a timely manner

    Qualifications

    The ideal candidate will have:

    • A bachelor’s degree with emphasis on critical thinking and/or quantitative analysis
    • Expertise solving complex quantitative problems with at least one scripting language (Python, R/R Studio, etc.) with appetite and aptitude to develop
    • 4+ years of experience working with SQL or relational database
    • 4+ years of experience with data visualization tools (Tableau, Visier, MS PBI, Qlik, SAS VA, etc.) (Tableau preferred)
    • Power user in Excel (pivot tables, lookups, graphing functionality) and proficient in Power Point
    • Experience manipulating large data sets and data management activities
    • Excellent analytical and problem-solving skills, combined with strong business judgement and an ability to present analysis in a clear and compelling manner
    • Unparalleled attention to detail and commitment to accuracy
    • Comfort with complexity, ambiguity, and change
    • Demonstrated judgement and discretion when dealing with highly sensitive people data and business issues.

    Preferred

    • Experience with Oracle Human Capital Management System and Service Now
    • Experience in survey platforms
    • Project management skills: ability to manage projects to ensure successful delivery (on time, within budget, meeting agreed upon success criteria)
    • Knowledge of Alteryx

    Monday-Friday, EST

    40 hrs/wk Currently operating in a hybrid schedule.  

    This office is walking distance from the Metro North Station in Stamford CT very commuter friendly location. 

    #LI-Sourcer3

    Benefits

    We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more.

    View Benefits

    Awards We've Received

    2022

    Human Rights Campaign Best Places to Work for LGBTQ Equality

    2021

    Dave Thomas Foundation Best Adoption-friendly Workplace

    2021

    DiversityInc
    Noteworthy Company for Diversity

    2021

    Military Friendly Employer

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